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  1. #1
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    Who is best NOW?: ServerMatrix, Nocster, Managed

    Lets figure out who is really really the best between ServerMatrix, BurstNET(Nocster), Managed.com. We all know of these provider's pasts. We know ServerMatrix has a near perfect record. BurstNET/Nocster Had some ping loss problems that have been clear for 2 months now. And Managed.com Had Problems a few months ago.

    Well who is the best NOW??


    What I know so far:

    ServerMatrix has awesome support, and now offeres cPanel FREE! Hardware on servers is good, and I believe you can get a second hard drive free with your server if you use promo code WHT.

    BurstNET has awesome prices (ESPESCIALLY through resellers), OK support. I dont know about their hardware, but my suspicisons point to them being pretty good for hardware.

    Managed.com had issues in the past, that results in them being slammed everytime someone even says managed.com on this forum. The issues according to other posts have been clear since Feb 20-Something, 2004.


    Now heres the "catch", lets compare all of these assuming you either had enough linux knowledge to confidenty manage the server yourself OR you hired someone else to do the management of the server for you. So, calls to support for each company should be for urgent issues only (like hardware replacement).

    Just to make it fair, please don't post an experience if you are not a current customer. Also, when comparing please give reasons why.

    Let the 'showdown' begin.

  2. #2
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    1st: Dinix
    2nd: Gnax
    3rd: SM

    Out of most dcs

    Out of what you post:

    1st: SM
    2nd: Burst
    3rd: Managed - would not even consider....
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  3. #3
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    1st: SM
    2nd: Nocster
    No experience with Managed.com
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  4. #4
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    I was afraid this would happen. Can we please judge based on how the host is doing this month not in the past? I guess its hard to forgive a company for their dark times, I don't blame them.

  5. #5
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    BurstNET / nocster
    hm what should I put in my sig?

  6. #6
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    best price: managed
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  7. #7
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    Originally posted by z280 Hosting
    I was afraid this would happen. Can we please judge based on how the host is doing this month not in the past? I guess its hard to forgive a company for their dark times, I don't blame them.
    Who is the best now.. You have to look at them. Managed.Com still has horrible support and the network is unstable. Also i have a few friends who had servers reformated unknowen - and -cpanel invaid.

    SM network has been perfect for the last few months only 1 major downtime which was like 2 hours and thats all.

    Burst/Nocster has been great network isnt as good as SM. Prices are a great. Just i like SM better

    I would not even consider managed.com for hosting anything.
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  8. #8
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    SuperbServers, Nocster, ServerMatrix all very good choices.
    Linux junkie | steward.io

  9. #9
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    Managed.com is cheapest and their support is Improved.

  10. #10
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    Well when you are doing hosting cheapest shouldn't affect your choice. Managed.Com - Due to the past has proven it network unstable. Downtime happens every 2-3 months and after them are after downtime shocks.
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  11. #11
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    Originally posted by crspyjohn
    Who is the best now.. You have to look at them. Managed.Com still has horrible support and the network is unstable. Also i have a few friends who had servers reformated unknowen - and -cpanel invaid.
    that's why, i wonder how managed.com managed their support ticket? they don't verify if the ticket is sent from their customer.

    i used to use my other email address to send a ticket ask for reformat my HDD, the only information i gave them was my server IP and my intruction on how to refortmat.

    they did reformat my HDD, but then let's say i konw your server IP, and email managed to refortmat, they will do it and charge you 50 dollars!

    ...this is very unsafe, it's scary.

  12. #12
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    Yes it is I use to work for a big managed.com reseller and i request reformats under a unknowen email and had it process lol
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  13. #13
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    You can't go wrong with Servermatrix.

    Rock solid network, and great customer service.

  14. #14
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    You can go wrong even with ServerMatrix! :-)
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  15. #15
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    Originally posted by crspyjohn
    Yes it is I use to work for a big managed.com reseller and i request reformats under a unknowen email and had it process lol
    managed.com must know this issue, i wonder why they dont do sth.

  16. #16
    servermatrix is on top of that list.
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  17. #17
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    What about Nocster? Is hosting with them good? I mean is their network good enough to get good ping times on under-loaded servers? How is their support _when you have a third party manage and monitor your server_? (So basically how is their support when you need a hardware replacement?)

  18. #18
    I know 3 were mentioned as the "best" but why is ev1 not mentioned if Managed is?

    IMO for a stable network, price, hardware & support all accounted for you'd get:

    1) SM
    2) EV1

  19. #19
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    These 3 providers are quite different from each other.

    Managed.com uses very high quality hardware in 1U servers, SM uses white boxes from no where? BurstNET has deals with dell and uses other boxes from no where? ServerMatrix has the largest and best network of the three. Managed.com is located in a high quality and top name AboveNET datacenter. BurstNET is located in the middle of no where with only one single transport line (although plans to add more). BurstNET uses cogent, verio and XO. Verio is strong, XO is "OK" and cogent is crappy. ServerMatrix has no cogent, same with managed.com. Nocster has the cheapest pricing depending on what you're ordering, managed.com has cheaper pricing on low end servers. ServerMatrix is still cheap, but not as cheap and has $49-$99 setup fees. BurstNET has the best support out of the three, and one of the best support teams in the industry, even though they offer unmanaged services. ServerMatrix does support much and does not have a very helpful support team. Managed.com's support is...non-existant? ServerMatrix and BurstNET both support hardware upgrades very well with reality pricing. Managed.com charges a crazy amount like $200 per 512 MB RAM. ServerMatrix has somebody able to answer the phone 24/7 and in fact have an SLA that says they'll answer within 2 rings 24/7. Managed.com rarely answers the phone, and when they do, are very unhelpful. BurstNET occasionally has people answer, not as much as SM but much more than managed. The best support from burst is their ticketing. SM offers an awesome system for ticketing, billing and help called Orbit. BurstNET has a separate billing system, separate ticket system and no monitoring, even though orbit monitors your server 24/7 with ping and MRTG's. Managed.com has nothing, their billing is done by paypal invoices or automatic credit card payments. There's no support system, you just e-mail support and there is no monitoring or pro active escalation service. So price means just a little bit more in these cases. I'd say ServerMatrix - #1, BurstNET - #2, Managed.com - #3.

    Hope that helped hehe

  20. #20
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    Originally posted by RaineTech
    These 3 providers are quite different from each other.

    <<snip>>

    Hope that helped hehe
    Good review!

    I've never had a server with BurstNET, but have servers with both SM (TP) and Managed and would have to list them as SM #1 and Managed #2.

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  21. #21
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    Originally posted by z280 Hosting
    I was afraid this would happen. Can we please judge based on how the host is doing this month not in the past?
    You can't do that, because you have to take into consideration what caused the past problems, and then look to see if the cause has been addressed. If not, then the problems of the past are going to keep cropping up.

    -B
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  22. #22
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    well i have had a server in the planets dc where servermatrix is located , Excellent server and network.

    Have a server with managed through angelnetworkz no problems to report but i dont use alot only around 20 something accounts on it.

    I resell for burst.

    so with that siad.

    #1 SM - what can i say awesome network counts.

    #2 burst - great deal for the money and i call at 430am est and they answer support is A++++

    #3 managed.com - cant say anything bad except they dont offer a reseller program I like the server i got there
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  23. #23
    Can I assume that all this praise for Server Matrix also applies to Theplanet.com? Same company, same people, same good service?

  24. #24
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    Re: Who is best NOW?: ServerMatrix, Nocster, Managed

    Originally posted by z280 Hosting
    ServerMatrix has awesome support, and now offeres cPanel FREE! Hardware on servers is good, and I believe you can get a second hard drive free with your server if you use promo code WHT.
    It still show's as $20/month on the order form? Looks like I'll be email their sales about this. Free cpanel and extra drive = I'll be ordering a new server today!

  25. #25
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    I've heard some good things about dinix

  26. #26
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    i suggest servermatrix

  27. #27
    BurstNET and SM are run like professional, large hosting companies. From what I've heard, Managed is not. On that note, I wouldn't recommend Managed.

    Without looking at each network's past performance, I'd be inclined to say SM's network is substantially better than BurstNET's in terms of packet loss and uptime.

    BurstNET does have a good network, but they currently only have one connection. I think they don't get concerned about potential network problems as quickly as SM.

    Based on various reviews of SM and my personal experience, Nocster's support is either as good as or slightly better support than SM's. Specifically, important support issues tend to get resolved a little bit faster at Nocster than at SM. It generally takes about 1/2 hour for a reboot request; I've only seen one of my customers order an OS reinstall; that took about 2-3 hours. I don't have any basis to compare those times against SM (other than a few complaints on the forums- every provider gets those).

    The setup process at Nocster has a number of pitfalls; if you need to get the server up in less than four or five days, I wouldn't necessarily recommend them. (Although I haven't seen any posts about SM's setup times.)

    You can often get lower prices at Nocster by going through a reseller. I personally recommend HiyaCorp.com (Fred) and MainArea.com (Matt). ServerMatrix also has several good resellers that might be able to offer slightly lower prices, but I'm not familiar with any of them.



    (Disclosure: My opinions about Nocster may carry some bias; I resell Nocster several servers. However, 2/3 of my net revenue comes from shared hosting on a Nocster server, as well.)
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  28. #28
    Originally posted by techmonkey
    Can I assume that all this praise for Server Matrix also applies to Theplanet.com? Same company, same people, same good service?
    Yes. I *think* the major difference is that ThePlanet.com offers more of a premium service. Namely, you probably get technical support via phone.
    If the bigger hosts are fancy French restaurants, consider my service the friendly small-town diner.
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  29. #29
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    Ok, so both SM and Nocster have GOOD Networks... Just SM has a slightly better?

    As far as hardware it seems like Managed.com wins this according to RaineTech. But their other problems almost rule them out. It would be nice if SM and Burst offered things that told you what brand hardware was in your server. I don't mind having a server that's a "White box from nowhere" but it would be nice to know what kind of stuff they put in it. Hey I build my own computers too, and they seem to do better then my computers I purchased from huge corperations (Dell, HP, Etc) since I put only brands I trust in them.

    Also: My mistake on the free cpanel at SM. I only heard that because of another person at this forum's post (I believe it was in the BurstNet Cpanel price increase thread). Might be a rumor.

  30. #30
    I think the confusion with the free cpanel might come from their site. I'm not sure about SM - but a couple weeks ago when I looked at Theplanet.com's servers - Cpanel showed up in the options without a price - indicating it was available at no extra cost. Seems that they changed that and now it lists a price with the Cpanel option. A mistake perhaps?

  31. #31
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    Originally posted by affhosting

    BurstNET does have a good network, but they currently only have one connection.
    BurstNET has multiple bandwidth providers, but only one fiber line and transport provider at the moment. They will be installing XO fiber and transport service as a backup very shortly.

    With Managed.com's hardware, they use RackLogic servers, as RackLogic owns a major stake in them (as well as Steve, Steve's wife, and Curtis working there).

    -Josh

  32. #32
    Originally posted by Joshua
    BurstNET has multiple bandwidth providers, but only one fiber line and transport provider at the moment. They will be installing XO fiber and transport service as a backup very shortly.

    With Managed.com's hardware, they use RackLogic servers, as RackLogic owns a major stake in them (as well as Steve, Steve's wife, and Curtis working there).

    -Josh
    Josh,

    My concern is that BurstNET has been saying the second line in "is coming very soon" for months. At the same time, Nocster is very complacent when it comes to potential network problems until something *bad* happens.

    If you can't look at past network outages as an indicator of a provider's network, you'd have to look at attitude. BurstNET just isn't quite as obsessive as other providers when it comes to keeping a sound network. (OK, they did hire Alex...) If I had a mission critical website, I'd want the DC to act like its very survival as a business depended on avoiding major outages. BurstNET doesn't quite do that. In the last major outage, they claimed it wasn't their fault and gave everyone a token SLA refund.

    I'm not saying that Nocster's low prices don't justify their less-than-perfect network, but I don't think it's the best place to host if you absolutely can't afford any downtime.
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  33. #33
    Originally posted by z280 Hosting
    Ok, so both SM and Nocster have GOOD Networks... Just SM has a slightly better?

    It would be nice if SM and Burst offered things that told you what brand hardware was in your server. I don't mind having a server that's a "White box from nowhere" but it would be nice to know what kind of stuff they put in it.
    Yes. I think that the majority of members on WHT, and possibly the majority of Nocster customers, would agree that SM's network seems better than Nocster's.

    Nocster often offers Dell servers... usually they cost a little more. Also, you're free to call up Nocster's sales department and ask them about the what brands of hardware they use.
    If the bigger hosts are fancy French restaurants, consider my service the friendly small-town diner.
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  34. #34
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    BurstNET uses cogent, verio and XO. Verio is strong, XO is "OK" and cogent is crappy.
    Actually PCCW/BTN replaced Verio, which is great for the US & amazing for international transit. They just sent the contract back for Level3 bandwidth, that will be coming shortly. GBLX may be added back as well in the future. I wouldn't call Cogent in PA crappy, it's actually quite good in terms of peering and connections in that area (speed too). XO fiber should be up soon, the contract was signed even before the March downtime, but it takes time to install new fiber.

    In terms of hardware, yes, Nocser & SM do build their own boxes. That doesn't mean that they don't use quality parts. One server that I have uses an Intel P4 processor, Western Digital HDs, Kingston (I think) RAM, and an Itel mobo. Not sure what SM uses, but the parts are probably pretty good as well. It doesn't make sense to buy cheap parts, since they'll need to be replaced which costs more money in the long run.

    I love Nocster's support. Got a server reinstalled started in 5 minutes 2 days ago, and got my kernel upgraded, GRSecurity added, and a conflicting piece of software removed within 15 minutes yesterday (thanks Lou & Salman!).

    - Matt

  35. #35
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    I also believe that BurstNET's senior network engineer, alex, was fired a while ago and they have someone else controlling the network. It sounds logical, but am not 100% sure. The network has been doing well since alex has been gone...Someone correct me if this is not the correct information

  36. #36
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    Personally, I would never scrape the bottom of the barrel. How can you whine about support when you pay peanuts? And if you need that much support, maybe you need to rethink what you're doing and how you're doing it. Only have boxes at NAC and EV1, don't need support at all but when new hardware is needed or a ticket is submitted, it's responded to in less 30 minutes, reboots in 5.

    (Anyone can hile up prices on a server and say they are now offering FREE cpanel)
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  37. #37
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    Originally posted by RaineTech
    I also believe that BurstNET's senior network engineer, alex, was fired a while ago and they have someone else controlling the network. It sounds logical, but am not 100% sure. The network has been doing well since alex has been gone...Someone correct me if this is not the correct information
    Raine - You are misinformed about the situation. Alex left BurstNET on his own, and he's working on his own venture now. How do I know this? Alex told me .

    During his time at Burst, and after he left, Matt and I have spoken to him regularly. He's a consultant, and Burst can get him to work on issues for them on a consultant basis as needed. Alex restructured their network, implemented VLANs, and made some other changes. Has their network been running smoothly since he left? Yes. Have their providers had issues since Alex left? Yes. Did their network run smoothly through those problems? Yes. Did Burst drop Verio due to issues and install BTN without issue? Yes.

    Hopefully the network will stay at the current level thanks to the incoming fiber, more bandwidth providers, and Alex's changes.

    Quote Originally Posted by Affhosting
    My concern is that BurstNET has been saying the second line in "is coming very soon" for months. At the same time, Nocster is very complacent when it comes to potential network problems until something *bad* happens.
    They've been planning to add XO for a while now, but it takes time. I found out before anyone else (even Matt from MainArea) that Burst was going to add in XO fiber for redundancy. (see my post at http://www.webhostingtalk.com/showth...98#post1878798 ). They're getting another fiber line, besides just transport, so that takes time to setup. They did have a backup line through PPL in November, as they maintained connectivity through them while the CTSI fiber was cut. Not sure why they dropped PPL after that, though.

    -Josh
    Last edited by Joshua; 04-23-2004 at 10:39 AM.

  38. #38
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    Ok... What do you think of this?
    I am going to pay a third party to manage (and monitor) any server I buy. Except for things that can't be done remotely (to my knowledge only Hardware replacement and sometimes a reboot), everything else will be covered. So basically I just need a good fair priced network with either auto-reboot or a system where the monitoring company can reboot the server within a few minutes.

    Who should I use? I would like the best price possible without giving up having a very relaible nework. I was interested in SM until I found that for just a few bucks more I could get a dual Xeon at BurstNET (via a reseller).

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