Version 2.0 is a completely new help desk, built from scratch. Using a powerful template system, it couldn't be easier to tailor to your web site.
Heathco Help Desk is the perfect solution for providing online support for your customers. From small businesses to larger corporations, the desk gives you the power and control you need to simplify communication with your clients - you'll save time and money. Unlimited staff members can be assigned to an unlimited number of departments. Setting up auto-replies gives relevant information to customers while they wait for a reply. A built-in knowledge base reduces the time your staff will spend responding to frequently asked questions. Find out why Heathco Help Desk is the way to streamline your online customer support.
Yes, I started off as a beta tester and am still using it. I love it so far. Any problems I've found he's fixed right away, and he was always wanting suggestions for new features, and even implemented a few that I had
It's a nice product and takes less than 5 minutes to get going.
I'd suggest to everyone looking for a full professional helpdesk to give this one a try.