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  1. #1

    Suggestions for free help desk?

    Hi all. I've got a little reseller account that I use to host sites for my family and friends. I'd like to set up a help desk area for my "clients" to be able to send me requests. In all honesty I'm not sure it'll be used and I don't make any money from these hosting accounts because I host them all for free so I'm looking for a good free helpdesk program.

    My cpanel account comes with OneOrZeroHelpDesk and phpSupportTickets. I have no problem downloading other scripts as well. I thought I'd ask here first before I start installing random help desk programs. Anybody have any suggestions?

    Thanks in advance,

    Matt

  2. #2
    Join Date
    Jun 2003
    Location
    Proud She-Geek
    Posts
    1,722
    We tested out phpSupportTickets before going with PerlDesk; it was a good piece of software if you just need something simple.
    <?php echo "Signature here"; ?>

  3. #3
    Join Date
    Apr 2004
    Location
    United Kingdom
    Posts
    301
    Hey We usually direct our client to use Help center live. It integrates live chat and a support desk together and its free. This comes in the fantastico bundle. But i don't know if your host has this on there cpanel. There are 6 different support ticket desk programs to choose from.

    Hope this helps .

  4. #4
    Join Date
    Apr 2004
    Location
    United Kingdom
    Posts
    301
    http://www.helpcenterlive.com/

    Thats the link for you.

  5. #5
    Thanks for the suggestions! I'll give those a try.

    Matt

  6. #6
    Join Date
    Jul 2003
    Location
    UK
    Posts
    1,879
    I'd also recommend HCL. I had a quick look at it before using Kayako.

  7. #7
    There is also OSTickets It's also free.

  8. #8
    Join Date
    Dec 2003
    Location
    Kolkata, India
    Posts
    108
    Yes i also use Ostickets. Its good and easy to install.

  9. #9
    Join Date
    Aug 2002
    Posts
    647
    Originally posted by intek
    There are 6 different support ticket desk programs to choose from..
    Can you name which 6?

  10. #10
    Originally posted by hostchamp
    Can you name which 6?
    Crafty Syntax Live Help
    Help Center Live
    osTicket
    PHP Support Tickets
    Support Logic Helpdesk
    Support Services Manager

  11. #11
    Join Date
    May 2003
    Location
    Kirkland, WA
    Posts
    4,448

  12. #12
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
    Posts
    2,561
    osTicket
    Xcellweb.net - Quality Web Solutions That Work!
    █ Web Hosting | Web Servers | Shoutcast | Domain Names

    Providing High Quality Web Solutions Since July 2002!
    5sterling.com & 9dollars.us - No-frills budget web hosting, VPS, shoutcast and domain names!

  13. #13
    Join Date
    Jan 2004
    Location
    Chicago
    Posts
    288
    Chalk up another vote for osticket, works great for me.
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  14. #14
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Maybe a forum would be a good idea too. Create a small community for your friends. Just an idea...

    Cheers!

  15. #15
    Join Date
    Aug 2002
    Posts
    647
    i am impressed with support logic, is osTicket or Help Center Live better then this? if yes then what features differ?

  16. #16
    Join Date
    Sep 2003
    Posts
    73
    support-logic.com has been just terrific so far. My clients particularly like the email piping feature. But then, I'm with one of the better-known and respected reselling providers, so I only get tickets when the client screws up.

  17. #17
    Join Date
    Aug 2002
    Posts
    647
    u mean customer sends email and a ticket is created automatically?

  18. #18
    Join Date
    Apr 2004
    Location
    Singapore
    Posts
    1,506
    Originally posted by hostchamp
    u mean customer sends email and a ticket is created automatically?
    Yes.
    tanfwc
    Singapore Managed Colocation
    Singapore BGP Announcement

  19. #19
    Join Date
    Jun 2003
    Location
    California
    Posts
    2,766
    I like phpCoin (http://www.phpcoin.com/) ... has a pretty good help ticket system, and will do account maintenance items too (billing, etc.) Has a FAQ section you can populate, and "articles" you can manage also.

  20. #20
    Join Date
    Aug 2002
    Posts
    647
    Originally posted by fshagan
    I like phpCoin (http://www.phpcoin.com/) ... has a pretty good help ticket system, and will do account maintenance items too (billing, etc.) Has a FAQ section you can populate, and "articles" you can manage also.
    can u post ur url where u r using phpcoin?

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