I am looking for a good FAQ system, similar to what is included in the Kayako faq. ()example
Does anyone know where I can find one? Specific features must include:
1) The same kind of look and feel and layout as the example above. Side by side category with the top 2 or three most popular faqs for each category followed by a "more" link. Layout should be clean and simple - like the example faq above by Kayako.
2) Ability for users to add comments to each faq. (Admin should receive an email, and must first approve the comment.)
3) A good "related topics" ability.
4) Ability to print the currently displayed faq.
5) Faq text must allow html, and it would be great if there was a wysiwyg editor built-in. (Like free HTMLarea or something simple.)
6) I prefer php, but perl is also acceptable.
7) Excellent searching ability.
Please don't post unless the software includes the VAST MAJORITY of the features I specified above. I'm not simply looking for a list of faq programs (I know about hotscripts.com)... what I am looking for is to know if there is a faq system WITH all (or most) of the features I need specified above.
I'm flattered to see you used ours as an example. Just a side note, however, that there was some significant modification to Kayako's system on our site. But what we did, first... was simply create our own system (we may even revert back to it, because I like it so much):
Originally posted by EcpHosting I'm flattered to see you used ours as an example. I actually really like your site. It's very clean, simple, and easy to find information.
there was some significant modification to Kayako's system on our site. But what we did, first... was simply create our own system (we may even revert back to it, because I like it so much) [/B][/QUOTE]
What kind of changes did you make to kayako? Also, why would you change back to your old system? (Specifically?)
I'm just curious, because I found a script that looks similar to your old system and was wondering what you felt was a disadvantage/reason why kayako was worse?
Well, I wouldn't eliminate Kayako from support tickets, nor would i clear the FAQ database... that is all fine and works great with the ticket system because kayako's system automatically searches for a FAQ question that matches a ticket before the client submits the ticket.
My only issue is that the user sometimes likes to view all the questions all at once from one page (just convienience). Kayako's system is great, dont get me wrong.. i just personally like the older system for navigation purposes. We're actually working with Kayako to improve this system even more.