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  1. #1
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    203

    Help Desk System

    Hi people.

    Almost about to buy my server, just making sure I have a decent support desk.

    Does anybody know of a decent free or cheap support desk? It only really needs to have ticket support, as I own phplivesupport. I was told Cpanel did not have thsi function, so I am shopping round for a decent ticket system.

    Thanks in Advance for al replies.

  2. #2
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    203
    I am also wondering on a decent billing system?

    (where when the user click shte pay now they are asked the do you want to register a domain or will you transfer style questions)

  3. #3
    i think that the support forums is the best support way

  4. #4
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    203
    Ok. I mainly want a ticket like system if possible.

  5. #5
    osticket also good if you want to hide posting.

  6. #6
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    203
    Checking it out now. Any other suggestions?

    Also the billing system if anybody has it (not like clientexec, I want it where the client clicks order now, choses a packages, selects domain settings, does the paypal etc)

  7. #7
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    At fifty bucks, PerlDesk is an outstanding option.
    There is no best host. There is only the host that's best for you.

  8. #8
    Originally posted by Dennis
    At fifty bucks, PerlDesk is an outstanding option.
    Dennis,

    Is true that PerlDesk uses too many resources?

  9. #9
    Join Date
    Aug 2002
    Posts
    636
    Originally posted by Francisco
    Dennis,

    Is true that PerlDesk uses too many resources?
    Not at all, an excellent program and very quick on its toes. I don't know where you heard it uses too many resources, but that's just ridiculous. It's a good starter solution. Also look into kayako.com, i think they have a very nice solution (small monthly fee) as we just migrated perldesk to kayako, but perldesk is a great way to begin.
    Geek 3 Computer Repair

  10. #10
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    I've used both. And I really enjoy PearlDesk over Kayako.

    Why did you change?
    There is no best host. There is only the host that's best for you.

  11. #11
    Originally posted by Dennis

    Why did you change?
    I would like to know this too

  12. #12
    Join Date
    Aug 2002
    Posts
    647
    Originally posted by Francisco
    I would like to know this too
    me too (three....whatever)

  13. #13
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    203
    And what about the billing sys?

  14. #14
    Join Date
    Nov 2003
    Location
    Online
    Posts
    1,216
    Originally posted by Khazun
    And what about the billing sys?
    paid = Client EXEC
    free = php coin

  15. #15
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    203
    Ok. Cheers.

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