Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : Help Desk System

[Khazun]

Hi people.

Almost about to buy my server, just making sure I have a decent support desk.

Does anybody know of a decent free or cheap support desk? It only really needs to have ticket support, as I own phplivesupport. I was told Cpanel did not have thsi function, so I am shopping round for a decent ticket system.

Thanks in Advance for al replies.

[Khazun]

I am also wondering on a decent billing system?

(where when the user click shte pay now they are asked the do you want to register a domain or will you transfer style questions)

[hostgool]

i think that the support forums is the best support way

[Khazun]

Ok. I mainly want a ticket like system if possible.

[hostgool]

osticket also good if you want to hide posting.

[Khazun]

Checking it out now. Any other suggestions?

Also the billing system if anybody has it (not like clientexec, I want it where the client clicks order now, choses a packages, selects domain settings, does the paypal etc)

[SoftWareRevue]

At fifty bucks, PerlDesk is an outstanding option.

[hostbox]

Originally posted by Dennis
At fifty bucks, PerlDesk is an outstanding option.

Dennis,

Is true that PerlDesk uses too many resources?

[Geek3]

Originally posted by Francisco
Dennis,

Is true that PerlDesk uses too many resources?

Not at all, an excellent program and very quick on its toes. I don't know where you heard it uses too many resources, but that's just ridiculous. It's a good starter solution. Also look into kayako.com, i think they have a very nice solution (small monthly fee) as we just migrated perldesk to kayako, but perldesk is a great way to begin.

[SoftWareRevue]

I've used both. And I really enjoy PearlDesk over Kayako.

Why did you change?

[hostbox]

Originally posted by Dennis

Why did you change?

I would like to know this too

[hostchamp]

Originally posted by Francisco
I would like to know this too

me too (three....whatever)

[Khazun]

And what about the billing sys?

[Saryooo]

Originally posted by Khazun
And what about the billing sys?

paid = Client EXEC
free = php coin

[Khazun]

Ok. Cheers.