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  #1  
Old 04-17-2004, 07:35 AM
Khazun Khazun is offline
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Help Desk System


Hi people.

Almost about to buy my server, just making sure I have a decent support desk.

Does anybody know of a decent free or cheap support desk? It only really needs to have ticket support, as I own phplivesupport. I was told Cpanel did not have thsi function, so I am shopping round for a decent ticket system.

Thanks in Advance for al replies.



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  #2  
Old 04-17-2004, 07:49 AM
Khazun Khazun is offline
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I am also wondering on a decent billing system?

(where when the user click shte pay now they are asked the do you want to register a domain or will you transfer style questions)

  #3  
Old 04-17-2004, 09:28 AM
hostgool hostgool is offline
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i think that the support forums is the best support way

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  #4  
Old 04-17-2004, 09:32 AM
Khazun Khazun is offline
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Ok. I mainly want a ticket like system if possible.

  #5  
Old 04-17-2004, 09:38 AM
hostgool hostgool is offline
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osticket also good if you want to hide posting.

  #6  
Old 04-17-2004, 10:07 AM
Khazun Khazun is offline
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Checking it out now. Any other suggestions?

Also the billing system if anybody has it (not like clientexec, I want it where the client clicks order now, choses a packages, selects domain settings, does the paypal etc)

  #7  
Old 04-17-2004, 10:24 AM
SoftWareRevue SoftWareRevue is online now
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At fifty bucks, PerlDesk is an outstanding option.

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  #8  
Old 04-17-2004, 12:09 PM
hostbox hostbox is offline
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Quote:
Originally posted by Dennis
At fifty bucks, PerlDesk is an outstanding option.
Dennis,

Is true that PerlDesk uses too many resources?

  #9  
Old 04-17-2004, 12:13 PM
Geek3 Geek3 is offline
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Quote:
Originally posted by Francisco
Dennis,

Is true that PerlDesk uses too many resources?
Not at all, an excellent program and very quick on its toes. I don't know where you heard it uses too many resources, but that's just ridiculous. It's a good starter solution. Also look into kayako.com, i think they have a very nice solution (small monthly fee) as we just migrated perldesk to kayako, but perldesk is a great way to begin.

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  #10  
Old 04-17-2004, 12:16 PM
SoftWareRevue SoftWareRevue is online now
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I've used both. And I really enjoy PearlDesk over Kayako.

Why did you change?

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  #11  
Old 04-17-2004, 02:08 PM
hostbox hostbox is offline
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Quote:
Originally posted by Dennis

Why did you change?
I would like to know this too

  #12  
Old 04-17-2004, 08:30 PM
hostchamp hostchamp is offline
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Quote:
Originally posted by Francisco
I would like to know this too
me too (three....whatever)

  #13  
Old 04-17-2004, 08:57 PM
Khazun Khazun is offline
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And what about the billing sys?

  #14  
Old 04-18-2004, 05:50 AM
Saryooo Saryooo is offline
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Quote:
Originally posted by Khazun
And what about the billing sys?
paid = Client EXEC
free = php coin

  #15  
Old 04-18-2004, 09:32 AM
Khazun Khazun is offline
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Ok. Cheers.

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