I was wondering if anyone has any servers at superbservers? I'm currently looking for a server and have a couple of good offers from reputable providers on the forum. I know superbservers has had problems in the past, but how are they doing now?
I just replied to your other post as well. The part I find great is their guarantees. If they have network downtime, packet loss, etc they credit you a day for every so often. This to me shows they are confident that they won't have to many problems. One other company I was with would have lost their shirt if they had this guarantee.
Well, excuse my signature, but take a hint of this, the other day, I was having billing problems partially due to an IP mis-match. Then one of my orders was delayed, and the sales representative (one that i consult about superb issues) issued an emergency box install, it was done in let me recall, 1 hour - 10 minutes. which for any dedicated provider, is not bad at all without paying them a setup fee.
Tonight, I submitted a ticket because I want to reload Fedora Core Test 2 (I was testing it) with FreeBSD , as its just too darn unstable. And I asked them to swap 512 MB of ram, on one of my boxes to another. Its been 1 hour, i'll update on the support system, as I havn't really used it for a while, might as well see if they are still sharp
Reboot Time: 3 Minutes
Custom Work: No reply after 14 hours (I think its because custom work is only done during the day, it makes sense). I doubt people would be crazy enough to have overnight custom work billed @ regular pricing.