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  1. #1
    Join Date
    Feb 2004
    Location
    Canada/Brazil
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    265

    Client ordered, but his email address doesnt work.

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  2. #2
    Join Date
    Mar 2004
    Location
    UK
    Posts
    51
    Wierd. Did he email you through an online contact form?

  3. #3
    Join Date
    Jan 2004
    Location
    South East U.K.
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    1,295
    Probably a typo in his email address, is that the only contact info you ask for?

  4. #4
    Join Date
    Dec 2003
    Location
    Christchurch, New Zealand
    Posts
    100
    I know customers are scary but you could try calling him.

  5. #5
    Join Date
    Mar 2004
    Location
    Tampa, Florida
    Posts
    80
    They may not provide you with specific information because of customer protection policies, but inquiring with plus.net may shed some light as to the "format" of the e-mail address.
    Adam Reyher
    PylonHosting.com - We deliver quality hosting

  6. #6
    Join Date
    Aug 2000
    Location
    Tacoma, Washington
    Posts
    9,576
    Cancel the account and move on. If they can't provide proper contact details you may end up looking at a chargeback if the service has been paid for, or bad press if it goes on for too long.

    Sometimes you get the bear, and sometimes the bear gets you.
    Former Webhost... now, just a guy.

  7. #7
    20% of our customers mistype their email addresses on sign up. Its a pain in the a**. Thats why we are moving to a system where they get an email with a link they have to click on to complete the ordering process.

    The wors of them are the AOL users who set AOL to reject mail from anyone not in their address book or Earthlink users whose spam permission email comes back to our autoresponder address and we have to pick it up and type in the passcode.
    Formerly: Managing Director, Hostroute.com Ltd & Marketing Director, Ultraspeed UK Ltd
    View my Professional Profile: www.gordonhudson.com

  8. #8
    Join Date
    Jul 2002
    Location
    Dublin, Ireland
    Posts
    240
    Do you not ask for a phone number when a customer is signing up?

  9. #9
    Yes, but they usually out fake or incomplete ones in as well, probably more often than they give bad email addresses.
    We actually get people puttin gin email addresses they know to be fake because they don't want to get spam but they will trust us with their credit card number.
    Formerly: Managing Director, Hostroute.com Ltd & Marketing Director, Ultraspeed UK Ltd
    View my Professional Profile: www.gordonhudson.com

  10. #10
    Join Date
    Nov 2002
    Location
    Canada
    Posts
    1,544
    or maybe they trust you with someone else's credit card number lol. I have never had a false phone number on a legit order

  11. #11
    Join Date
    Feb 2004
    Location
    Canada/Brazil
    Posts
    265

  12. #12

  13. #13
    Join Date
    Feb 2004
    Location
    Canada/Brazil
    Posts
    265
    The messages our server generates often gets caught in our SPAM filter....It may be what is happening to him...
    Dimensity Web Enterprises - ..::host.exception.dimension::..
    dimensity.net | dimensity.biz | dimensity.info | support[at]dimensity.net

  14. #14
    Join Date
    Mar 2004
    Location
    Tampa, Florida
    Posts
    80
    So, why don't you e-mail him and tell him to turn off the filter?

    Actually, just while I was writing this, it gave me an idea.

    If you're desparate to get in contact with him, and you belive it's the spam filter, try e-mailing him from a different personal address, not from the server's webmail, etc.
    Adam Reyher
    PylonHosting.com - We deliver quality hosting

  15. #15
    Join Date
    Feb 2004
    Location
    Canada/Brazil
    Posts
    265
    I thought of that just as I was typing in the webhostingtalk.com URL
    Dimensity Web Enterprises - ..::host.exception.dimension::..
    dimensity.net | dimensity.biz | dimensity.info | support[at]dimensity.net

  16. #16
    Join Date
    Feb 2004
    Location
    Canada/Brazil
    Posts
    265
    I tried sending w/ a personal address and it came back. I used an "non-spam-like" title as well...

    oh well...
    Dimensity Web Enterprises - ..::host.exception.dimension::..
    dimensity.net | dimensity.biz | dimensity.info | support[at]dimensity.net

  17. #17
    Join Date
    Jun 2004
    Posts
    523
    its plus.com not .net

  18. #18
    Join Date
    Aug 2004
    Posts
    1,461
    This happens really often... Even worse: Sometimes their email address works but my IP is blocked because their ISP uses some sicko's blacklist that blocks 99.9% of the web...like Spews or something.

  19. #19
    verizon.net blocks all mail servers outside the US and Canada.
    Formerly: Managing Director, Hostroute.com Ltd & Marketing Director, Ultraspeed UK Ltd
    View my Professional Profile: www.gordonhudson.com

  20. #20
    Join Date
    Aug 2004
    Posts
    1,461
    >verizon.net blocks all mail servers outside the US and Canada

    Yeah, stuff like that really doesn`t make things easy.

  21. #21
    I could just use a server in the US but I object to that as we have a big SMTP server in London set up for the purpose and I object to being labled as a spammer because I am not in the USA.

    Oh and most of our chargebacks are from verizon customers claiming non delivery.
    Formerly: Managing Director, Hostroute.com Ltd & Marketing Director, Ultraspeed UK Ltd
    View my Professional Profile: www.gordonhudson.com

  22. #22
    Join Date
    Aug 2004
    Posts
    1,461
    Why don't people set up good automated anti spam lists with automated removal after the spam stops... Just blocking 50% of the web sucks bad time.

  23. #23
    Formerly: Managing Director, Hostroute.com Ltd & Marketing Director, Ultraspeed UK Ltd
    View my Professional Profile: www.gordonhudson.com

  24. #24
    Join Date
    Jun 2004
    Posts
    523
    the only reason it wont send is because its .com not .net. nothing to do with spam blacklists.

  25. #25
    Join Date
    Feb 2004
    Location
    Canada/Brazil
    Posts
    265
    wow this thread I started ages ago lol.
    anyways
    He sent it from .net so I replied to .net He signed up with .net as well.
    Dimensity Web Enterprises - ..::host.exception.dimension::..
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  26. #26
    Join Date
    Jan 2002
    Posts
    1,033
    try calling

    edit: this thread is very old

  27. #27
    Join Date
    Feb 2004
    Location
    Canada/Brazil
    Posts
    265
    Yes it is old,
    but as I said, He didnt enter a phone Number...
    Dimensity Web Enterprises - ..::host.exception.dimension::..
    dimensity.net | dimensity.biz | dimensity.info | support[at]dimensity.net

  28. #28
    Join Date
    Aug 2004
    Location
    Zurich, Switzerland
    Posts
    770
    Verizon's management is sick, blind or both... disregarding the arrogance of such a move, the fact is that the latest numbers still show 50+% of all spam coming from the US, and something like 5% coming from Europe.

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