I have been trying to stay away from posting in this thread (for obvious reasons), however I feel that the above posting requires some kind of response and/or explanation on Site5's behalf.
When I just signed up with them, they decided to purchase advertising on my network which they did. But it took me 3! months to get they payment out of them and they only sent me a working check, when I said I would take legal action against them.
I hardly think that this is the place to be discussing this type of issue. The mere fact that Boris would post something like this about his past customers should tell you something about his
business principles/practices. However, I will respond to it because I feel it is necessary.
Boris is correct in that we did purchase advertising from his website. There were a few troubles getting timely payment to him. I believe one check was sent to the wrong address (our mistake) and another was actually written from the wrong account. The important thing is that he did
get the promised payment. However, it was not due to threats of legal action, but simply because payment was due to him. We will always
follow through on our word, as any good business should.
One of their servers (where I was hosted) was AFWUL. I've had 3-4 downtimes every day. After a month or so, they moved me to another one and even though the number of downtimes decreased I still had a few every month.
This is most likely referring to the problem that we had with our area51 server in late spring. There were a couple weeks where we were having some technical problems with this machine. While they were not quite as bad as stated above, we did find the level of downtime to be unacceptable. As a result of these troubles, the entire machine was re-built from the ground up. I am happy to say that we haven't had a problem with this server ever since. In fact, it is now one of our most reliable machines, and has had an uptime of well over 99% this month.
Their support is OK. You can get a reply within a few hours...
Thank you for the compliment! We pride ourselves on our quick response time. I can recall talking to Boris via HumanClick on numerous occasions. In addition to live support we also offer a helpdesk (WonderDesk), and our new Community Forums (running vBulletin
, of course
It is quite obvious that Boris did not have a pleasurable experience at Site5. I doubt that you will find a single company in the world that doesn't have an unhappy customer. However, that does not mean that the world is filled with horrible companies. Site5 has many
customers who are more than satisfied with our service. Customer support has always been our number-one priority. Feel free to visit our new community forums at http://www.site5support.com/
and see for yourself.
Thanks again for listening