1. Is there any programs out there like WHM Autopilot for Plesk?
2. If not, why don't one of you 24-7 facilities offer client setup? I'm not referring to support; just setting up new client accounts. I've lost a couple clients because I didn't setup their account within 1 hour of signing up. I'll be honest, I wouldn't be that patient either.
Just an idea. Charge 25 to 50 cents. It would be worth it to me. It would save the headache of installing new software. No upfront investment. No future problems when your payment center decides to change one line of code and ruin your world.
No idea. No-one has ever said anything. We capture order details before sending to the payment gateway and it says that setup may take 6 hours. People host with us because they've researched and decided on us. Once that decision has been made I'm sure account setup time is of no consequence.
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A host can & should select/screen its customers. It's just common sense... Even if a few clients are lost in the process, I believe the future of the company is more important than that. Impatient customers often end up complaining and ruining companies' reputations... Some things do require time to be taken care of in the right way...