I have been hosted on managed.com since January, and have seen all kinds of different things happening.
So Here's my story...
Part One: The setup.
When I first started at managed.com... I was one of those n00bs that had never used cpanel before, so I blamed everything on them... something failed and I cursed at them for it failing. I had done that to my previous hosts, so why not now?
I set up cpanel all wrong... many settings I did not understand and my server just barely kicked out websites.
After about 3 weeks, I asked them to reformat the drive. The did so, only after waiting 3 days... why did I wait? Because I asked them friday night after they left for the weekend.
They reformatted, and I got the sites back up... but something else went wrong when I set it up again. Apache failed every minute or so. Once again, I was at a loss... and butchered them for it. I think I even posted a topic once or twice here...
At the end of Feb., my rating of managed.com was a 2/10 only because their network was fast when it was up.
From Feb. to March things went smoother, I fixed apache by updating it and things went well... then their network went awry with XO's entrance.
Their support had greatly improved this time though. They sent me an email stating the exact problem and telling me that they have dedicated technicians working through the weekend trying to solve the problem.
By tuesday of the following week, the server was running fast again.
At this point, managed.com ran up to 6/10. I was learning plenty about WHM and figured out what settings HAD to be changed when cpanel was first installed. I did that and sites and stuff worked flawlessly.
Then, I was hacked. My server sent thousands upon thousands of virus-ridden emails to people all over the world, and managed.com did little to help out... I sent them an email stating the situation and they completely ignored it. Remind you, their helpdesk was down (and still is interestingly).
But I didn't sweat it... they don't charge for reformats so what do I care? =P
I lost 50GB of space in the process... but got everything backed up, and formatted again. I set it up right... and then mail went down..
What the hell do you care? You want to know about them!
Right now, their network uptime is great... they have been up for weeks and I have not seen a wink of downtime in between reformats.
Network: Although only two links (maybe one now?), it is up all the time and works well right now.
Support: This is a tough one... they have yet to fix their helpdesk... but lately their replies and support have been through the roof in quality. They offered to mount a new hard drive and let me transfer over my stuff in order for my sites to functions.
What happened there was I screwed up permissions and locked myself out of SSH.
They could get in, but I could not... and my cpanel license needs a payment so it's suspended right now.
So they really helpmed me out with that.
Overall I give managed.com a current 9/10.
It may change, but hopefully for the better and not for worse