View Poll Results: PHPLiveHelper or PHPLiveSupport

7. You may not vote on this poll
  • PHPLiveSupport

    4 57.14%
  • PHPLiveHelper

    3 42.86%
Results 1 to 8 of 8
  1. #1
    Join Date
    Apr 2004

    PHPLiveSupport Or PHPLiveHelper

    ok, trying to choose between PHPLiveSupport and PHPLiveHelper

    PHPLiveHelper one-time $99.00 , PHPLiveSupport $159/Yearly.

    I dont see much difference between them, infact seems one cloned the other.

    Any suggestions will be greatly appreciated.

  2. #2
    Join Date
    Apr 2004
    You guys have nothing to say about these two?

  3. #3
    Join Date
    Jun 2003
    VA, USA
    Never used either ...
    Matt Walters - Weblog

  4. #4
    Join Date
    Oct 2002
    Brooklyn NY
    I used phplivehelper and it was ok. Their winapp I havent had a chance to use because it only works by connecting to mysql externally and they were too uptight about even considering to change any aspect of it. I havent tried phplive support so I have no comment on that.
    Why do they call them fingers? I never seen them fing. Oh, there they go.

  5. #5
    Join Date
    Jun 2003
    Tampa FL
    My personal opinion is use LivePerson , works better than any other livechat program. I voted for phplive, but I use Liveperson. I have tried most chat apps available over the years and I keep coming back to liveperson because it "WORKS" I hate to spend the money but it makes me money.

  6. #6
    Join Date
    Feb 2004
    I agree, you have to spend the money. We use n-contact - it works really well.

  7. #7
    I tried both of them ( phplivesupport and phplivehelp ).
    i think phplivesupport is more stable and bugs free, when i test the phplivehelp demo, that you have in their homepage, i sended them an email about a bug, and they responded me that is a demo my opinion, if i use a demo, it must work fine...couse if not, i wont buy it. i will buy phplivesupport.

  8. #8
    We just implemented phpLiveSupport for sales (what? it can do that?! ) on and it appears to work really well. We ran a trial of LivePerson and I do agree that the interface, at least from the admin side, is much cleaner and easier to use. The real difference between LivePerson and phpLiveSupport is that the former is priced at $99/month per concurrent user and the latter is about $130 one-time (with I believe $60/year upgrade fee). Clearly phpLive wins when it comes to pricing, and the functionality is not such that it makes it a clear loser between the two.

    One of the main benefits of LivePerson is the great windows GUI for operators. It is very intuitive and easy to use, whereas the "operator console" for liveSupport is not nearly as pretty, and can be annoying and counterintuitive at times. Also, the ability to hold multiple chats within the windows GUI can make your life easier, rather than worrying about multiple windows without helpful title bars. But I suppose you get used to it.

    Additionally, most of the really cool features of LivePerson are not available unless you upgrade to their "corporate" version, which is $500/month per concurrent user. No thanks!

    Matt Lightner -
    - First initial to the last name at the mail service provided by the world's largest search engine
    - Founder and CEO (Former), sold in 2008
    - Really honestly wants to be a good WHT citizen but can never remember all the correct etiquette. Mods, sorry in advance

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