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how to keep track of Support tickets ?

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  #1  
Old 10-18-2000, 01:15 PM
CRego3D CRego3D is offline
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Hi

Is there any way I can have a program running on my linux box to create and keep track of support tickets ? or are there any services out there that offer this feature ? (just tired of keeping track of e-mails)

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  #2  
Old 10-18-2000, 02:37 PM
cbaker17 cbaker17 is offline
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CGI

Yes there are visit cgi-resources.com there are even some free ones.

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  #3  
Old 10-19-2000, 12:03 AM
fweikeong fweikeong is offline
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I am looking for one too, seems wonderdesk is quite a highly recommended one, but the price ....

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  #4  
Old 10-19-2000, 12:14 AM
alchiba alchiba is offline
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Here are two to consider:

WebSupport http://www.sigh.org/websupport (Perl/flat file)
Pangolin HelpDesk http://www.pango.co.uk/webhdsql.html (Perl/MySQL)

HTH

  #5  
Old 10-23-2000, 09:13 AM
CRego3D CRego3D is offline
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Wonderdesk seems indeed the way to go, any peple here using it ? give us a review ... and Kunal .. when will be able to see that program

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  #6  
Old 10-23-2000, 09:16 AM
kunal kunal is offline
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Hostingmatters.com is using wonderdesk. And seems to be really happy with it.

[Edited by kunal on 11-04-2000 at 01:03 PM]

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  #7  
Old 10-23-2000, 10:53 AM
JonnyQuags JonnyQuags is offline
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I use simple support from solutionscripts.com and would highly recommend it to anyone.

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  #8  
Old 10-23-2000, 02:12 PM
CRego3D CRego3D is offline
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Well .. I'll wait a few days to take a look at Kunal's one before I make any decisions


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  #9  
Old 10-23-2000, 02:15 PM
kunal kunal is offline
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Thanx

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  #10  
Old 10-23-2000, 04:32 PM
CRego3D CRego3D is offline
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your welcome .. herm .. ths is going to be cheap right ? just becase I', considering a 500.00 program don't jack your price up

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  #11  
Old 10-23-2000, 04:44 PM
CRego3D CRego3D is offline
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Hey .. I tought you said it was going to be allot cheaper

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  #12  
Old 10-23-2000, 07:33 PM
CRego3D CRego3D is offline
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darn .. there goes my Budget .. I was looking at the cheap version ... anyway ,, will Poor people get a discount ??

Now for real, what adicional features are you planning to implement ?

58

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  #13  
Old 10-23-2000, 07:46 PM
CRego3D CRego3D is offline
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yes, I would like to see categories for the tickets (billing, tech, etc) .. I don't know if wonderdesk has it or not, but I would love that feature

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  #14  
Old 10-26-2000, 01:33 AM
CRego3D CRego3D is offline
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yes .. let me reply to the person that put the ticket in, but keep the ticket open

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  #15  
Old 11-02-2000, 09:31 AM
eddie eddie is offline
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How is this project going??

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