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  1. #1

    Managed.com canceled my server? WTF

    I've had a server with managed for 6 months now. First I had hosting with SagoNet and they were good until they started charging me for no reason, extra money for this, for this, for this, and it ended up being 400 $ per month !! So i canceled that server and moved to managed.com. I had downtime once with them and that was for 2 hours only. Sounds good I know, but here is what happens next. Yesterday I was updating my server and i went out to buy me something to eat. I came back and I couldn't access my server. I called them, they don't answer (usually, they NEVER do). So i e-mailed them and asked to reboot my server. This is the e-mail that I got back:

    Jack Peterson has responded to your help desk request.

    -----------------------------------------------
    (Jack Peterson)
    -----------------------------------------------
    Hello,

    A reboot is not possible because server 65.75.146.180 is listed as cancelled.


    Best Regards,


    Dedicated Hosting Sales
    Managed Solutions Group, Inc.
    managed.com


    WTF? How could i call and cancel my server If i wasn't even home? Their security is 0, total 0. If they continue like this, somebody will call and cancel 50 servers they will not know it's the same person canceling all the servers. This is ridiculous!!!

    I'm looking for another dedicated hosting right now. I usually stay with a company until they start doing things like this. My specs are as follows:

    << Please use the host quote feature for requests >>

    P.S. NEVER GO WITH MANAGED.COM, THEY CAN ONLY RUIN YOUR SERVER, NOTHING ELSE!!!!
    Last edited by eBoundary; 04-10-2004 at 11:12 PM.

  2. #2
    Join Date
    Aug 2003
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    Syracuse, NY
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    2,168
    For the Managed.com thing, they are very unorganized there. I think you just need to get lucky . As for the reccomendation for servers, i'd suggest ServerMatrix. Although you are asking for a bit too much for very little. They are not GREAT support but they aren't bad. Only takes about 15 minutes for a reboot. They guarantee 2 rings on the phone and have a SLA for that.

  3. #3
    Join Date
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    You're not going to get 1GB RAM AND three 120GB HDs for that price. You'll be lucky if you can get 1GB RAM and one 120GB HD for that price. With my reseller discount at two budget hosts, my price is closer to $180+/month.

    - Matt

  4. #4

    Re: Managed.com canceled my server? WTF

    Originally posted by SLaTkiS
    I've had a server with managed for 6 months now. First I had hosting with SagoNet and they were good until they started charging me for no reason, extra money for this, for this, for this, and it ended up being 400 $ per month !! So i canceled that server and moved to managed.com. I had downtime once with them and that was for 2 hours only. Sounds good I know, but here is what happens next. Yesterday I was updating my server and i went out to buy me something to eat. I came back and I couldn't access my server. I called them, they don't answer (usually, they NEVER do). So i e-mailed them and asked to reboot my server. This is the e-mail that I got back:

    Jack Peterson has responded to your help desk request.

    -----------------------------------------------
    (Jack Peterson)
    -----------------------------------------------
    Hello,

    A reboot is not possible because server 65.75.146.180 is listed as cancelled.


    Best Regards,


    Dedicated Hosting Sales
    Managed Solutions Group, Inc.
    managed.com


    WTF? How could i call and cancel my server If i wasn't even home? Their security is 0, total 0. If they continue like this, somebody will call and cancel 50 servers they will not know it's the same person canceling all the servers. This is ridiculous!!!

    I'm looking for another dedicated hosting right now. I usually stay with a company until they start doing things like this. My specs are as follows:

    << Removed request >>

    P.S. NEVER GO WITH MANAGED.COM, THEY CAN ONLY RUIN YOUR SERVER, NOTHING ELSE!!!!

    and you did not ask them how it was canceled, like how did you know it was canceled with a call while you were out.

    some more facts will help more.
    Last edited by eBoundary; 04-10-2004 at 11:18 PM.
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  5. #5
    I've called them, I've sent fax, I've e-mailed them again, guess what, NO RESPONSE AT ALl!

  6. #6
    Also the support doesn't have to be the same minute, 15 - 30 minutes after my request is fine. But with managed.com it takes 7 days to do what i asked for.

  7. #7
    Join Date
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    DC
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    Originally posted by SLaTkiS
    Also the support doesn't have to be the same minute, 15 - 30 minutes after my request is fine. But with managed.com it takes 7 days to do what i asked for.
    Do you absolutely need 1GB RAM and three 120GB HDs? If so, expect to pay for quality. If you don't want to pay for quality, you'll end up being screwed again. With 1GB RAM, a P4 2.4 processor, and three 120GB HDs, that machine will probably cost around or above $1,000, most companies like to break even on hardware costs within 3-4 months.

    - Matt

  8. #8
    I don't really need 1 GB of ram, 512 GB is fine also but I do need 3 x 120 GB , I already have 2 x 120 gb on this managed.com server and they are full. I will have to transfer all that data to the new server i get. I already talked to MakoSolutions and I think it will be around $160/monthly with 1 GB of ram. I will be looking maybe i will find some other once for $140 if not, i am getting this MakoSolutions server.

  9. #9
    Join Date
    Aug 2002
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    DC
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    Can you deal with a Celeron processor? If so, that might bring down the cost for providers that you're looking at.

    - Matt

  10. #10
    Yea, Celeron is fine with me.

  11. #11
    Did you had a reseller from Managed?
    ^_^

  12. #12
    Join Date
    Apr 2004
    Posts
    96
    hmm, thats strange because everytime I send them an email, I get response within an hour....

    They dont cancel your server just like that, are you sure you didnt send them a cancellation email? :-)

    Because you know they dont like to cancel servers either. Thats were they make profit.

    contacting them nicely would help, btw if you call them up on Business Hours, somebody picks up the phone, how can you not get a response?

  13. #13
    From: SLaTkiSneT <[email protected]> Flag Message | Mark Unread
    To: [email protected]
    Subject: Problem ?!
    Date: Apr 9, 2004 11:51 PM
    Hello,

    I've received an e-mail today that my account was canceled. I've never called Managed.Com
    to cancel my account nor I have a reason to cancel my account. If anybody can just
    call, tell the IP of the server and get it canceled then what kind of security do
    you guys have? This is ridiculous! I want my server reactivated asap, and I want
    to say that next time you should ask for a SSN at least before doing anything like
    this. If you have recorded the voice of the person that called and canceled my server
    I would like to start a trace on that. Please reactivate my server asap!

    > Server IP: 65.75.146.180
    > IP Range: 65.75.146.180 -- 65.75.146.189


    That's the e-mail i've sent to them. Also I've faxed them a similar paper that i wrote.

  14. #14
    Join Date
    Apr 2004
    Posts
    96
    Well, I'm not sure, if they cancelled your server, they first thing they would do it to format the hard drive << you will lose what you had in there.

    Verifying SSN is not possible since they dont ask for it in the sign up form, and it will be too personal.

    hate to say this, but you will probably have to wait until monday to get a reply.

  15. #15
    alright, thanks

  16. #16
    Join Date
    Jan 2004
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    Toronto, ON
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    1,100
    smells to me like warez :-)
    I specialize in neck beards
    Latest: Reach for Android

  17. #17
    Join Date
    Nov 2003
    Location
    California
    Posts
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    Originally posted by mg-
    smells to me like warez :-)
    yeah, I agree, something is missing from this plot. A server of those specs couldn't host 300gb + of web content or even gaming server maps and mods. Plus wanting to add another 100gb. FTP dumps are one of those things you'll find cut without warning.

  18. #18
    heh, it's mp3, but legal mp3 not made in usa, and I have premission to host it.

    European, Bosnian mp3

  19. #19
    Join Date
    Apr 2004
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    96
    Off Topic: Bosnians Rock! I'm German.

  20. #20
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    Mar 2004
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    USA
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    One question, if it is not indiscret...what sort of content are you hosting ? is it warez? or illegal content?

    Managed.com doesn't do content restriction on LEGAL content, but they don't allow any sort of illegal content like warez or illegal porn.
    Have a good day.

    Vincent
    [HOSTABLE.BIZ]

  21. #21
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    Mar 2004
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    USA
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    oops, sorry i didn't see the last posts

    forgive me
    [HOSTABLE.BIZ]

  22. #22
    i would love to see what managed.com says about this case.

    i really want to know if this was canceled with no reason.
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  23. #23
    Join Date
    Jan 2004
    Posts
    44
    Originally posted by mainarea
    Do you absolutely need 1GB RAM and three 120GB HDs? If so, expect to pay for quality. If you don't want to pay for quality, you'll end up being screwed again. With 1GB RAM, a P4 2.4 processor, and three 120GB HDs, that machine will probably cost around or above $1,000, most companies like to break even on hardware costs within 3-4 months.

    - Matt
    When he insists of 3x120GB, I already smell something fishy! Why would one ever need that much space? Take him anyone as you wish, I think it'll do you more harm than good. Oh well, I can understand why managed.com cancelled his server, his story doesn't make up and make sense, why would a host cancel a server of its paying customers, you know it! Good luck for the host he is going to host next!

  24. #24
    He already said it was legal MP3s which would clearly explain why he needs so much space.

    Why don't you try asking managed.com about the cancellation on their support forums?

  25. #25
    Join Date
    Nov 2003
    Location
    Orange County, CA
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    (i) Utilize the Services to copy material from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization.
    That was from their AUP, and maybe it refers to proper authorization by THEM to allow you to host ANY MP3's on their servers.
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  26. #26
    Well then by your interpretation, you would need their authorization to host any text or images too.

  27. #27
    Join Date
    Nov 2003
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    Orange County, CA
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    Actually, no.

    Notice it says "third parties."

    That means that you can not copy material from third parties that is copyrightable.
    DreamHost Web Hosting
    Shared and VPS hosting + dedicated servers and colocation.
    ... and we're green, too!
    Hosting your dreams since 1997.

  28. #28
    Join Date
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    *********
    VII. Termination

    This Agreement may be terminated by Managed.com, without cause, by giving the other party three (3) days notice via e-mail or fax. In such event, the company will be required to pay to the other party an amount equal to the unused and prorated portion of service excluding any setup charges. Notwithstanding the above, Managed.com may terminate the service under this Agreement at any time, without penalty, if the customer fails to comply with the terms of this Agreement. It is the customer's responsibility to point your domain to another service provider upon termination, cancellation or discontinuation of service.

    *************
    :: :: :: :: :: ::
    :: VDSP.Net :: Directory of virtual and dedi serv providers by location and price

  29. #29
    I asked them about my MP3's and they said it's alright to host it, they don't have nothing against it. I had attacks from a site www.topmuzika.com and they are hosted on managed.com also (their mp3 server is, not their site server). They might have called managed.com and canceled my server, you never know. But you can be sure that I am moving from managed

  30. #30
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    why does everyone freak when they see mp3s??

    ya'll are behind the times a bit

    LOTS of people have mp3 file formats!

    big whoop!
    if you haven't considered chapter 7 bankruptcy, maybe you should.
    eliminate your debt, keep the property you want, most people qualify.
    contrary to popular belief - no attorney is necessary!

  31. #31
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    Originally posted by miakeru
    That was from their AUP, and maybe it refers to proper authorization by THEM to allow you to host ANY MP3's on their servers.
    Whatever it is, he wasn't canceled because of an AUP violation - somebody that wasn't him submitted a cancellation request.

    - Matt

  32. #32
    As for someone not being able to use three 120GB HDD's for Web Related content, it is quite possible with legal files e.t.c

    For one site with a number of fileservers, I'm using well over 250GB, and I'll be needing more soon.

    Why does everybody instantly claim things like Warez?

  33. #33
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    Originally posted by Sasuke
    As for someone not being able to use three 120GB HDD's for Web Related content, it is quite possible with legal files e.t.c

    For one site with a number of fileservers, I'm using well over 250GB, and I'll be needing more soon.

    Why does everybody instantly claim things like Warez?
    Usually a HUGE amount of HD space + a rediculously low price request signals something... there is a higher probability of warez at that level than others.

    - Matt

  34. #34
    True mainarea but believe me I don't do warez. I don't have any programs on my server. I only have mp3's and video's (music videos). Ya'll know that video files take some space so that's why i need so much. I know it costs a lot to have 3 x 120 gb, But i will buy 3 HD's and send them to the hosting company I choose, so they won't have to worry about them. I will pay if they break and everything. I just need a good hosting company that doesn't cause problems and have enough bandwidth, ram memory to support my stuff, and good support to answer my questions when I have any (that's like once in 2-3 months when something is not right)

  35. #35
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    Originally posted by SLaTkiS
    True mainarea but believe me I don't do warez. I don't have any programs on my server. I only have mp3's and video's (music videos). Ya'll know that video files take some space so that's why i need so much. I know it costs a lot to have 3 x 120 gb, But i will buy 3 HD's and send them to the hosting company I choose, so they won't have to worry about them. I will pay if they break and everything. I just need a good hosting company that doesn't cause problems and have enough bandwidth, ram memory to support my stuff, and good support to answer my questions when I have any (that's like once in 2-3 months when something is not right)
    Well, then you will need a expensive host.
    try
    www.rackshack.net
    www.rackspace.com
    www.servercentral.net

    Or you might wanna consider co-location.

    Regards
    CloudRck.com - Host on Cloudrck
    Unmetered VPS Solutions at it's finest

  36. #36
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    Toronto, ON
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    Euro Mp3's are a crime, punishable by death.

    Warez is child's play compared to euro mp3s !

    It'd be smarter for you to buy a old mobo/proc/ram and 3 120 gig harddrives, and colo it somewhere. Find those cheap 10mbit lines at rackshack, coloquest, etc.
    I specialize in neck beards
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  37. #37
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    Originally posted by SLaTkiS
    True mainarea but believe me I don't do warez. I don't have any programs on my server. I only have mp3's and video's (music videos). Ya'll know that video files take some space so that's why i need so much. I know it costs a lot to have 3 x 120 gb, But i will buy 3 HD's and send them to the hosting company I choose, so they won't have to worry about them. I will pay if they break and everything. I just need a good hosting company that doesn't cause problems and have enough bandwidth, ram memory to support my stuff, and good support to answer my questions when I have any (that's like once in 2-3 months when something is not right)
    I never mentioned anything about warez. I just said that there's a higher probability, so when clients request either MASSIVE amounts of IP addresses (could be spam) or a massive amount of HD space (could be warez), I just need to question them. As long as it's legit, most companies shouldn't have a problem

    - Matt

  38. #38
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    Edmonton, AB Canada
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    another thing that i find stupid about managed.com is that they dont have any measure of monthly usage available for you to see. just some MRTG which mine was not even reset so i don't know how they expect me to see how much i've used at the begining of each cycle. you'd have to email them to see how much you've used heh
    Ben S.

  39. #39
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
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    Ok, legit MP3's are fine and all..... But the real question becomes this. Say you have a mp3 recorded at 160kbps, and that grants you about 1 meg a minute (we're just ballparking here), thats typical quality. That gives you approximately 16.67 hours per 1gb of storage space. Now the real question becomes, if you factor in supposedly 250GB of utilized space, 10GB for OS and related items, thats in the ballpark of 240GB utilized for MP3 storage.

    So then we have to ask the question, ~4,000 hours of "legit" music..... Sounds fishy to me too, unless raffi-sing-alongs count as legit music and you have the last ten years of concert recordings from the pre-schools of europe.

  40. #40
    Sounds fishy to me too, unless raffi-sing-alongs count as legit music and you have the last ten years of concert recordings from the pre-schools of europe.
    That bit is just great. xD

    I never thought of it that way either.. 4,000 hours of legit MP3's.

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