I've been with ultraunix from Nov 12, 2003...so tats like almost 5 months now...and all I have to say is they offer very good service. They support is very quick. They had few downtimes while shifting datacentres but nothing serious. They're always there to help customers!
I wud recommend them to anyone who is looking for quality with a decent price
btw my url is vluvshahrukh.com
unfortunately i plan to shift to a budget reseller soon, so thought I'd post a review b4 doing so
I would like to echo this positive review of UltraUnix.NET, who I have been a customer of for almost 4 months.
UU hosts fox302.com which is a free pichosting service I offer to a few forum communities. If you'd like to test download speeds, here is a 14.6MB file (right click SAVE TARGET AS), it's a video of a motorcycle going almost 200MPH.
Considering I am only paying $13.99/mo for a WHM/cPanel resellers account with RVSKIN and Fantastico hosted on a Dual XEON, 2GB RAM, 2x36GB SCSI located at the CyberWurx data center, I'd say that I'm definitely getting my money's worth.
I've only had one MAJOR bad experience. A month or so ago, from what I recall the DC tried to update the kernel, something went wrong and the entire HD and it's contents were deleted. Fortunately they had a 3 day backup (from their Malaysia site) but that didn't really help me since I run a dynamic site with new content every day. This regrettably made me move GottaDeal.com to a more reliable web host (HTTPme.COM. Simple support tickets can take a while to receive a response to (usually 1-2 hours).
I have never had a billing or support mishap. Although tickets take 1-2 hours to respond to, the responses have always offered a friendly and knowledgeable solution.
Barring another major disaster, I plan on staying with UU indefinitely.
1) How long would you say is the average response time to a trouble ticket? (besides being quick)
I would say an average of one to two hours.
2) What kind of support options do they have available (phone, aim, email, etc)?
They have email, aim support. Check their website for phone support (i'm an international subscriber so i dont bother abt it)
Wong is usually onling on yahoo when I login. Besides I'd like to add that they've helped me with problems with my board and gallery. I made an admin a/c for them, which they used to solve my problems. Isn't that sweet lol.
Another satisfied customer here, at least on the support side. Regarding that small outtage, it was unfortunate, but it was good to have Wong email us and keep us up to date on what was/had gone wrong.