I have been customer for almost 2 years. The reason why I changed was because (at that time 2002-2003) host4student didnt seem to listen to the customers voice.
I dont like the policy that they are not resonsible for taking your backups etc. Also the interface was anything else than intuitive.
But what annoyed me most was when I uploaded once a file (it was a mp3 file) for speedtesting it took exactly 40 sec. and my account was disabled.
While I had to figure out what happened I found out later that they disabled the account. After a long discussion with sales they were so kind to offer me an account but this time on a windows machine because its policy that the account disabled by the script can not be recreated. Period.
There was more to it, but anyway I didnt like the way they treat customers.