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04-06-2004, 10:47 PM #1WebHostingTalk Lover
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- Mar 2003
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- New York City
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Report this post to a Community Leader [Powered by Kayako]
Hi,
Just reported a post today and found out that WHT's Report Post system is now using Kayako eSupport Helpdesk. (Even received an email for Ticket Submitted)
Good job to whoever came up with the idea, I think this will work a lot better + faster and easier for the Mods
[Did "The ProHacker" do this?]█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...
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04-06-2004, 10:52 PM #2Web Hosting Master
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- Sep 2001
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- Sunnyvale, CA
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- 979
Yes Prohacker setup the helpdesk for the mods.
Jeremy Johnstone
Personal Blog: http://www.jeremyjohnstone.com/blog
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04-06-2004, 10:52 PM #3Web Hosting Master
- Join Date
- Jan 2001
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- Illinois, USA
- Posts
- 7,175
It's been in the works/discussion for nearly a year now. Thanks to iNet and Pro Hacker - we've got it working pretty well so far. We just started using it a few days ago, so it'll take some learning and getting used to.
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04-06-2004, 10:54 PM #4Disabled
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- Dec 2002
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- chica go go
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- 11,876
taht's very cool, they should disable html email though.
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04-07-2004, 06:48 AM #5Web Hosting Master
- Join Date
- Feb 2002
- Posts
- 3,729
Very nice addition indeed.
• Have • you • Floble'd • today? •
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04-07-2004, 10:01 AM #6WebHostingTalk Lover
- Join Date
- Mar 2003
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- New York City
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- 7,406
Yep, nice indeed:
http://www.webhostingtalk.com/showth...hreadid=257412
Seems like the helpdesk will also be used for License Verifications█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
█• Simple and shareable to-do lists for web, mobile, and desktop
█• To-Do List Templates • 300+ shareable templates and productivity workflows
█• Get things done, faster and smarter! • I eat penguins for breakfast ...
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04-07-2004, 01:47 PM #7Dennis Johnson
- Join Date
- Jun 2001
- Location
- Kalamazoo
- Posts
- 33,412
The help desk will be used for all communication. We still need to update some links around here. But, it seems like it is going to help keep things organized.
If you email moderators@ you get an auto-responder on how to use the help desk.Last edited by SoftWareRevue; 04-07-2004 at 01:51 PM.
There is no best host. There is only the host that's best for you.
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04-07-2004, 02:49 PM #8Web Hosting Master
- Join Date
- May 2003
- Posts
- 2,460
Will you give free Owned licenses?
^_^
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04-07-2004, 05:28 PM #9Retired Moderator
- Join Date
- Dec 2000
- Location
- East Coast
- Posts
- 1,749
Whoa, I like the fact that there are things being done to make modding a bit easier.
It used to be tough getting hundred reports per day in my @webhosting.com mod address. Did you guys implement a proper warning system yet? It used to take me full 2 minutes per violation to look up previous warnings and email the users.
Good job.
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04-07-2004, 05:34 PM #10Dennis Johnson
- Join Date
- Jun 2001
- Location
- Kalamazoo
- Posts
- 33,412
About all we have left to do to the warning system is talk it into actually unbanning members when points expire. And then have it so members can actually see their point total in they user control panel; instead of having to rely on keeping the email that gives that to them.
There is no best host. There is only the host that's best for you.
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04-07-2004, 05:44 PM #11Web Hosting Master
- Join Date
- Jan 2003
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- 850
Glad to see this another imporvement brought to us by iNet!
DerrickResellerEdge.com - High Quality Reseller/ Multiple Domain Hosting.
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04-07-2004, 08:43 PM #12Web Hosting Master
- Join Date
- May 2003
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- 2,460
Originally posted by Derrick
Glad to see this another imporvement brought to us by iNet!
Derrick^_^
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04-08-2004, 04:07 AM #13Web Hosting Master
- Join Date
- Feb 2004
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- Australia (Crikey)
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- 2,271
nice addition Reported a post today and got an auto-response, pretty nifty