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  1. #1
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391

    Thumbs up Report this post to a Community Leader [Powered by Kayako]

    Hi,

    Just reported a post today and found out that WHT's Report Post system is now using Kayako eSupport Helpdesk. (Even received an email for Ticket Submitted)

    Good job to whoever came up with the idea, I think this will work a lot better + faster and easier for the Mods


    [Did "The ProHacker" do this?]
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
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  2. #2
    Join Date
    Sep 2001
    Location
    Sunnyvale, CA
    Posts
    979
    Yes Prohacker setup the helpdesk for the mods.
    Jeremy Johnstone
    Personal Blog: http://www.jeremyjohnstone.com/blog

  3. #3
    Join Date
    Jan 2001
    Location
    Illinois, USA
    Posts
    7,147
    It's been in the works/discussion for nearly a year now. Thanks to iNet and Pro Hacker - we've got it working pretty well so far. We just started using it a few days ago, so it'll take some learning and getting used to.

  4. #4
    Join Date
    Dec 2002
    Location
    chica go go
    Posts
    11,858
    taht's very cool, they should disable html email though.

  5. #5
    Join Date
    Feb 2002
    Posts
    3,727
    Very nice addition indeed.
    Have you Floble'd today?

  6. #6
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Yep, nice indeed:
    http://www.webhostingtalk.com/showth...hreadid=257412

    Seems like the helpdesk will also be used for License Verifications
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...

  7. #7
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    The help desk will be used for all communication. We still need to update some links around here. But, it seems like it is going to help keep things organized.

    If you email moderators@ you get an auto-responder on how to use the help desk.
    Last edited by SoftWareRevue; 04-07-2004 at 01:51 PM.
    There is no best host. There is only the host that's best for you.

  8. #8
    Will you give free Owned licenses?
    ^_^

  9. #9
    Join Date
    Dec 2000
    Location
    East Coast
    Posts
    1,747
    Whoa, I like the fact that there are things being done to make modding a bit easier.

    It used to be tough getting hundred reports per day in my @webhosting.com mod address. Did you guys implement a proper warning system yet? It used to take me full 2 minutes per violation to look up previous warnings and email the users.

    Good job.

  10. #10
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    About all we have left to do to the warning system is talk it into actually unbanning members when points expire. And then have it so members can actually see their point total in they user control panel; instead of having to rely on keeping the email that gives that to them.
    There is no best host. There is only the host that's best for you.

  11. #11
    Glad to see this another imporvement brought to us by iNet!

    Derrick
    ResellerEdge.com - High Quality Reseller/ Multiple Domain Hosting.

  12. #12
    Originally posted by Derrick
    Glad to see this another imporvement brought to us by iNet!

    Derrick
    Well, they're making profits out of here why not to spend a little?
    ^_^

  13. #13
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
    Posts
    2,271
    nice addition Reported a post today and got an auto-response, pretty nifty

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