I would clearly explain that your network has not been down and provide proof (be it a link to server status, uptime report, etc.). Be professional; you're representing yourself.
As long as you have a rebuttal to the fradulent claims, you'll be ok. It's important of course to have proof of this, as indicated earlier.
The key element when defending your company against claims of that nature is to remain calm and collected (if you are not at the time of reading the negative comments, take a breather, go walk outside or cool down), and explain your position. Professionalism is key.
This sounds just like the crap a load of WHT people did to poor Managed.com on here
Are they big enough for you to seriously worry about? Or, are they just a buncha kids, pretty much, who'll just be a pain in your *** if they signed up with you?
If all their claims are false, then the "thruth will shine through" in the end. If I were you, I would be far more concerned with devoting my time to taking care of my customers, and not of fighting some jackasses on some forum.
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I would just ignore them. If they came to my forums and started talking stuff, I would ban them, since they are a waste of time. If you really get so upset over someone (one little person) trashtalking about your company, then you've got issues. It would just be eaiser to ignore them, instead of coming up with the statistics and information needed to prove them wrong.