Any word back from anoxhosting? I just renewed my contract with CreateSpace, and I referred a friend to them last month, and now they vanish without a trace and my primary email address no longer works. I am not happy.
Looks like createspace.net, createhosts.com, createsupport.com, et. al. are gone.
Robert Donaldson at Netivex had been providing support for the CreateSpace.net server since it was hacked at the beginning of this year. He was pleasant enough to deal with via e-mail, so I thought I'd ask him what's up with CreateSpace.
But now, it looks like Netivex.com is gone too! Were they also on the failed/removed/stolen/... server?
Even in the case of a catastrophic failure, any company could notify it's users that there's a problem - and reassure them they haven't simply quit the business. I'd love to be proven wrong - but it appears to be a take-the-money-and-run situation.
I can understand anyone giving up after all the hacking - but at a, "sorry, gang, I quit," message would let everyone know to find alternate hosting right away.
Im a createspace user too and it's been almost a WEEK.. and my client also uses them and as you know, email is ESSENTIAL to running a business nowadays so it's been ridiculous.
Anoxhosting has not replied my repeated emails, I've had NADDA now for ages... I cant call createspace (Im based overseas) either, I wish someone wld hv TOLD me what on earth was gng on, then at least I cld hv made provisions and switched or something....
I asked a friend of mine based in Norway to try and give them a ring and see.. I dont care what time it is there, it's supposed to be a 24/7 support thing and they hvnt effing bothered to let us know what's the deal..
it's time to move on... get a stable hosting company.
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Im looking to move on for sure. However, is it easy to get the domains transfered over?
And my client paid for a whole year! (of the hosting), the domain is paid up for the year (same as me) but the hosting one is quite a sum for us (Translated from US dollars) so he is hoping to get some form of refund if possible.
we dont plan to stick to them anymore, this is just bad, I've found another service no worries but it's my client
As they are now in Norway, I'm sure there is not alot that you can do. After the debacle with their server getting hacked, I'm suprised anyone would renew - let alone refer friends to them. I got the feeling it was a service that you wouldn't recommend your worst enemy use.
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I would never ever pay for a year in advance, even if a host that requires this has been in business for years.
Monthly is the best way to go for your own security, specially if you want good customer service. Some hosts that require yearly payments stop giving you good customer service when the 30 day money back gaurantee expires.
I'm sure your friend could get their money back if he does a charge back with his credit card company.