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  1. #1
    Join Date
    Mar 2004
    Posts
    407

    help center live

    Anyone using using help center live? If so can I view it to see how it works and integrates with your site?
    Alvin

  2. #2
    Join Date
    Mar 2004
    Location
    USA
    Posts
    68
    I tried to install it, but the new version has a bug, that doesn't allow you to log in. I stopped trying after 5 reinstalls.

  3. #3
    Join Date
    Apr 2004
    Location
    Austin, TX
    Posts
    62
    I Do.

    The Site is in my SIg. The site is also Not Finished.

  4. #4
    Join Date
    Jun 2003
    Location
    United States of America
    Posts
    1,838
    click on the contact computer steroids link below in my signature and youll see option #2 Ticket System
    Computer Steroids - Full service website development solutions since 2001.
    (612)234-2768 - Locally owned and operated in the Minneapolis, Minnesota area.

  5. #5
    site is in the sig. the winapp for HCL is very nice and relatively cheap ($30)

  6. #6
    Join Date
    Jan 2004
    Location
    Ontario, Canada
    Posts
    2,268
    I was already on with him and showed it to him.... I am gonna have to see if I can find that winapp.....
    Greg Lubbelinkhof

  7. #7
    Join Date
    Mar 2004
    Posts
    407
    i dig test it on hometownhosting.com. thanks Greg!
    Alvin

  8. #8
    Join Date
    Mar 2004
    Location
    Tampa, Florida
    Posts
    80
    Originally posted by gxhosting
    I tried to install it, but the new version has a bug, that doesn't allow you to log in. I stopped trying after 5 reinstalls.
    Yeah, that's a known bug. It took me awhile to figure out how to get around it: usually it works if you use the "remember me" option when signing it. It won't actually remember you for that time period, but it will allow for a one-time signin.

    It's on my site as well. You can see it in action here: http://www.PylonHosting.com
    Adam Reyher
    PylonHosting.com - We deliver quality hosting

  9. #9
    Join Date
    Feb 2004
    Location
    Canada
    Posts
    721
    Hi,
    I have HCl aswell although I have 90% customized mine. You can see the trouble ticket side by registering and loging in on tge support page www.planethosted.com/support.php. HCL has been great for me and is a nice program.

    Jeff
    Xoopiter.com:: The new standard in Web Hosting

  10. #10
    Join Date
    Mar 2004
    Location
    Preston, Lancs, UK
    Posts
    26
    Howdy,

    We're still using HCL, but only for live support now. If you have a large customer base, we found that the trouble ticket system wasnt really flexible enough to suit our needs. We're using a combination of HCL for live support, and SupportLogic for trouble tickets.

    Kind Regards,

    Lee
    ••••Fanatical Hosting UK••••
    24hr Sales, Call Free On: 0808 17 80 400
    24hr Support, Call: 08717 11 33 55
    Web: http://www.fanaticalhosting.co.uk

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