For the past 3 weeks I have been unable to resolve some practical issues with Enom.
1. They have been unable to remove from my list of domains 2 that have been sold and moved out of Enom.
2. Their "global edit" feature does not affect .ORG and .US domains - the updates are shown only on Enom's WHOIS and not at the respective Registries.
I'm disappointed by this and will be considering other options in the future.
I had similiar issues with the whois of us and .org names. The enom response is "you are entering invalid info". When I check their database it is showing the "invalid" info perfectly when I check pir.org is shows the info I used when I first registered the name. They need to get their S$@! together and fast.
And yes timechange their support is going downhill. I get much faster support from their reseller.
Enom is caring less since a few months I can confirm that. I bought a few domains and due the fact that I live in another place than my company is registered I got a few registered domains canceled (fraud department) and contacted them why. They explained that its a standard thing and that they will add a note to my account to make sure everything is ok.
2 weeks later the same happend to a well known domain name (a customer was the owner) and the domain was lost cause enom dropped it for the same reason.
Now I am the one who has to pay my customers losses as buydomains.com grabbed the domain before i could re- register it ...
Yes they sound like a real good Domain company. Being sarcastic when I say that; When I start my own reseller I will probably just tell the customer that the domain comes with the package and then just buy the domain somewhere and be done with it.
As an FYI, recently the .ORG registry made some very stringent NEW requirements on phone number formats (i.e. all numbers with no spaces, specific lengths of numbers depending on country, etc.). We have been working on updating our systems to handle this change, but haven't gotten everything adjusted yet.
I would be very surprised if eNom is the only registrar having issues with these changes.
I cannot comment on opensrs support but their reputation is excellent. I think enom's aggressive strategy and pricing is stretching them too far. Rather than find out what "new" features people like to see or develop new products(web hosting etc.), improve service and make sure their systems actually work should be at the top of their radar screens.
I am an eNom ETP, and we have an "assigned" account rep that we can call for help if needed.
We have never had to wait longer then 24 hours for support.
If you are waiting longer, then it sounds like either your ETP doesn't know the proper way to get their support, or they are not truly and ETP and therefore are forced to submit tickets just like you are.
In other words, your support ticket is no different then theirs...
Originally posted by timechange.com Both your statements are simply not the case, mrzippy (in my case).
OK, I am lying then.
I assume you are an ETP? If so, then you should contact eNom and ask them what is your account rep's contact info. This is your primary method of communication with the company, including support if you need it urgently. (they will tell you to use the "normal" support channels if the request is not urgent.)
I am an ETP also. I have never waited longer than 24 hours for a voice or email response. When you launch a request through the Support Center I am almost positive that it will flag whether you are an ETP or not; hence, the faster service for some.
Originally posted by timechange.com Bottom line: Enom's support is not what it used to be and .ORG update issue still stands.
WRT the .org issue I am not familiar with this so I can't comment.
WRT to the support issue, I believe eNom support is the same it has always been. (For us, anyway.. of course I can't speak on anyone elses behalf.)
I don't mean to hijack the thread, but when I see general blanket statements saying that the support department of a company has gone bad.. based on only one or two customer's opinion... then I feel it's appropriate to add my 2 cents.
eNom support is very good for us.. but then again, we are paying for it.
As an enom ETP(and also a user of one of their resellers) I can say for issues that are complex such as .org, .us contact info, or .ca registrations they resolve very slow(I get faster responses from their reseller). This is very consistent for the past year. Most of the responses I get are it is "due to invalid info" (when not) or the .ca registry is "picky" nothing accurate nor helpful. For trivial issues they are ok. Chances are if an ETP is going to contact them it will be for more serious issues NOT trivial. So I do agree with TC the support is lacking
I am also an ETP and as MrZippy wrote, my tickets are usually answered in 24 hours, but I admit that there are cases when they are slow, but from my experience these are just minor problems, I can definitely live with them.