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  #1  
Old 04-04-2004, 03:22 PM
viaujeff viaujeff is offline
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Urgent !


We did a transfert account from an old server to an new and I'm not sure it was cause by that but, the new server crash and we have a lot of clients there. Please help !



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  #2  
Old 04-04-2004, 03:28 PM
Rus Foster Rus Foster is offline
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Best to speak to your host

Rus

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  #3  
Old 04-04-2004, 03:30 PM
MatthewN MatthewN is offline
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What kind of help are you looking for?

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Old 04-04-2004, 03:31 PM
viaujeff viaujeff is offline
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I called them but they told us to write a ticket and it take normally 24 hours ! We don't have time to lose ! I don't understand. I can ping the IP but I can't use, FTP, HTTPD and SSH services ! I never see a UNIX machine with SSH unreachable.

  #5  
Old 04-04-2004, 03:32 PM
Rus Foster Rus Foster is offline
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I would get a reboot firstly as it might be hardware

Rgds

Rus

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  #6  
Old 04-04-2004, 03:34 PM
MatthewN MatthewN is offline
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I would submit a ticket as soon as possible if they take 24 hours to reply. Hopefully they will answer it quicker.

Did they say why you needed to submit a ticket? I know places who can take ticket details on the phone or provide you a ticket number to follow up with.

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  #7  
Old 04-04-2004, 03:48 PM
viaujeff viaujeff is offline
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No, they never mentionned why about the ticket. They'll look at it.
(They should).

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