24x7x365 (5 minute interval) Server Monitoring with Reboot
(If your server is down, we will follow your instructions to reboot it ASAP,
by either contacting data center or accessing reboot port)
1-6 Hour Response Time
6-24 Hour Resolution Time
Backend Server Software upgrades (Kernel, Apache, PHP, etc....)
Server Software Installation
WHM/CPanel Technical Issues
Minor CGI/PHP/MySQL problems
Basic Firewall Setup/Installation and Configuration
Security Audits (check for common security holes)
They have been very good for me, quite happy with them. They have done everything ive asked of them with no problems at all and also sorted out a serious cPanel problem on one of my servers that most of the guys at cPanel.net forums said the only way they expected I could resolve it was a re-install of cPanel.
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