First, what is the difference between servermatrix and theplanet? I signed up for servermatrix and all emails, support, and information had theplanet.com all over it and no mention of servermatrix at all. Their sites seem to be totally different.
That being said. I have had the worst experience with severmatrix/theplanet or whoever they are. My server is down right now and they don't know how to fix it. My only option is to do an OS reload which will cost me $75. This isn't even the first time it's been down this long.
I had to find my own admin to look into the problem, but he can't do much cause right now only they can access the server. So he has been giving them instructions on what to do. heh!
I see people always praising their support on these forums and I'm wondering if they have even experienced it, cause I don't agree at all. They only support I ever receive is when something goes wrong all they do is reboot the server. Every single ticket I have submitted about problems with the server (there's been a lot) they immediately reboot like it's windows95.
They have moved me to a new server once because their hardware failed and even that took me like 30 tickets and a week of downtime. It's been the worst experience of all the virtual amd dedicated hosting providers I have used (for about 4 1/2 years).
Maybe it's because I bought one of their cheaper packages and they cater more to the higher paying customers. Just a guess, cause I don't see the great support people on these forums are talking about.
Info on me. I'm not a hosting provider. I run one major site that consumes about 150gb/month and some small personal sites that do no traffic. My site only makes money in advertising to pay for the server, but the amount of downtime it is starting to come out of my pocket.
Right now I'm looking around for a new provider and have no idea where to go that has comparable packages and pricing.
Often times companies will offer service under different brandings to tap into two different markets even though both services are really the same. This is very commonly done. What is your buget when looking for a new dedicated host?
Originally posted by liquidjoel Often times companies will offer service under different brandings to tap into two different markets even though both services are really the same. This is very commonly done. What is your buget when looking for a new dedicated host?
Thanks for the reply. Not looking to turn this thread into a request for quotes or services, but my budget is in the $80-120/mo range. I know it's hard to expect great service at that price, but I expected a lot better than I have recieved.
About the 2 different names under one company. This was more of a curiousity question and not a complaint. Although they should maybe let the customer know this, cause I was kind of confused when signing up for servermatrix and getting all the info and setup instructions from theplanet.
Well whomever they are it doesn't matter, to me anyways. I started this thread concerning my experiences with servermatrix. I was hoping it wouldn't turn into a request thread, but thanks for the suggestions.
about hostrino i think it is owned by lgwong ? right , i saw that in a post in the offer forum
he is the owner of a forum with more than 20000 members and mostly more than 200 people online most of the time and he is a person who can be trusted , i had been a moderator of his forum for around 6 months and from what i can say he is a honest person and well everyone there trust him but he is not known that much in this forum .
if i need a server to backup the data of my main site on i will get it from him
edited to add: it is infact owned by lgwong the owner of that forum , i just confirmed that from him.
hostrino.com is located in a servermatrix server. We need that server because we want their floodguard. One of my site has been a target of a heavy DDoS attack previously. Secondly, I could get a support forum up and running in case my data center