I am actually interested in buying a server from Sermermatrix because I heard that they have a good network, there prices seems to be very interesting, 109$/m for the Super Server 2.4 + free Plesk & Urchin, seems good for me.
I read however a few times here in the forum that there Managed Service and Support is not at the top??
So I am looking for a company that could handle the management of the server for me in combination with those services who are already offered by servermatrix in there Silver Managed Service for free.
I must admit that I have absolutely no Knowledge of Unix/Linux, so I have problems to understand where the prices for some managed services can come from. I saw some from 35$ up to 500$ per month, so what do I need? and what is Managed Service exactly??
Only Personal intervention in case that it is needed or does it also include other features?
I mean sometimes it is clear but sometimes not.
So what do I need:
1) A good firewall is a MUST!! Hardware or software?
If I have to spend 59$ a month for there Watchguard SOHO 6TC to get a really good firewall solution than I will pay this 59$ but only if a software can not offer the same security.
Does anybody know if there is a big difference between a Hardware and Software Firewall?
2) If the server goes down or does not respond or something like that, I wish to get advised about that but I wish not to be in charge to get it running again.
Does SM offer this service to restart the server automatically without that they will need my confirmation to do a such action and maybe analyse from what comes the problem from? Or can an external handle this.
3) All supplementary software must always be installed correctly so that the needed scripts can handle there job. Software like, PHP MySQL and some minor others.
4) I need a professional or company!!!
I am not looking to get a private person ho makes this in his free time.
I need a company or a declared professional!! Who has a good reputation and who offers Basic and Advances support (preference with a SLA). For the beginning of my business, the budget will be small but will grow with the need of it. So I expect that it will go from 50$ for the first months up to ???$ if it is needed. It can absolutely not be a private person do to the fact that I will need to advise third companies here in Belgium and France about who is in charge of the server maintenance. This means also Invoices and a Contract between both parties.
* As SM offers already some free services with there silver plan, can they be taken in account so that the price can be reduced? Or do I need to take all the services from the external Company?
* Another question, if the SM support is so bad, does it be the same for someone who takes one of the payable Managed Services?
Does anyone have experience if the service stays the same than or goes better with a payable Managed Service?
* I am also looking to find maybe some good SM reseller.
Some who resell the server exactly like it is offered by SM but with another Managed Service who comes with? Of curse must also be a professional company!!
Actually, the SM support is very good if you go above the Silver level.
At the Silver level, they will NOT make your changes for you if you need something done, but they WILL help to understand what needs to be done, and follow up with you to make sure that you didn't have trouble.
Consider it more of a teaching plan than a management plan.
For better support, I'd suggest going through a Server Matrix reseller. Often, they can offer you comparable, or lower pricing as well.
There are resellers offering 24/7 support (not outsourced,) that would be more capable of helping you on a more personal level rather then the SM support staff that tends to thousands of clients daily.
1) Hardware vs Software Firewall. Well, a hardware firewall would come with its own processor and thus evaluating packets againsts the rules would be done on the hardware and thus freeing the CPU load. If you expect a lot of traffic then a hardware firewall would be a good option.
2) If things go down, their automated system will alert you but if the entire server becomes unreachable, they will reboot your server for you based on your escalation procedure. If it is just a service which is unpingable then you have to get it up yourself. Control Panel such as cpanel has a montoring service which kicks the down service back to live when it goes down.
3) If you have a control panel then it will most definitely include the install of the software it handles such as apache, mysql, php and so on.
4) When I had my Linux based server with SM, I had Acunett handle the management aspects of the server. http://www.acunett.com/management . They do good work and I am surprised at what they will help. They do not offer server monitoring since SM will alert you if any services (which you have them monitor) goes down.
i work with a dedicated admin ,i advice to get one. really worths. so many possible good admins or management startups here at WHT...And be carefull about asking for reference and do ask the references.
Of Course If you wanna concentrate on the biz and not server issues
I pay 50 dolars for the 1st server and 25 for each additional servers.He does everything!
I hope it helped
Originally posted by eddy2099 2) If things go down, their automated system will alert you but if the entire server becomes unreachable, they will reboot your server for you based on your escalation procedure. If it is just a service which is unpingable then you have to get it up yourself. Control Panel such as cpanel has a montoring service which kicks the down service back to live when it goes down.
Actually, you can specify in your Escalation Procedure that they attempt to restart the service. As long as the service comes back up, all is well.
If not, they will actually call you and let you know that it is down and that your specifications in the escalation procedure failed.