90-Day Money Back means nothing to your CC processor. Go look at the TOS/AUP(Of any host); There is usually a catch with money back guarantees(Not always, I just didnt like it, or on the other had, if you broke their TOS I doubt you are eligable)...
Originally posted by InfexionKen
on the other had, if you broke their TOS I doubt you are eligable)... [/B]
Well, if I had--and I haven't since there was no software or files of any kind, no nudity (not even a pic!), no bomb-making instructions, no hate-whatever--they'd come up with some kind of explanation (or excuse) I guess....
But, since none was provided............
And, in any case, doubt VISA will honor their say-so: some hard evidence would have to be set forth.
The truth is, they behaved high-handedly after I rightfully complained about their shortcomings. Mercifully, however, I didn't have a commercial site on it so, no harm done.
But it ought to serve--and that's the sole purpose here--as a lesson to would-be subscribers: don't trust them. They seem to be quite a large company that doesn't need--nor want to--accomodate customers and won't hesitate to lock anyone out without warning if they simply don't like you.
Of course they will. First of all it's a non-qualified charge. They have no signature nor can they prove the person ever signed up. Being the card company is bound by the Visa/MC/Amex/Disc agreement all charges require a signature, if not they are ... non-qualified charges. Financial Insititutions look out for the consumer because consumers drive business. Without consumers there is no Credit Card company. If you look at banks like Bank of America they have 0-LIABILITY charge and debit cards. The burden of proof lies on 1&1, which in the end may not even matter to the bank/cc company
For one I would not trust my host to register my domains. Its a pain to have multiple places to work with, but usually works out for the best for you. I learned my lesson with it, hope you have as well
About 1and1. I signed up with them quite a while ago. Seemed like a decent deal except I hated their control panel. Closing your account can also be a pain in the butt. Sending faxes ect.
You mentioned pointing out their shortcomings, mind elaborating on what problems you had with them?
I will say that I had service with their Purtec.de service when I lived in Germany and the service was actually pretty good - especially considering my German language skills are pretty poor.
That said, I only had a couple of basic shared hosting accounts with them, not a dedicated server. I am in need of a dedicated server as the lovely people at SM canceled my account simply because I complained about them not responding to tickets I entered (1 was open for more than 1 month).
Right now I personally can't afford a lot for servers, but plan on by the end of the year having my own T1 to avoid many problems possible with outside services (yes, I know I will have a whole new range of things to worry about with my own T1 - including neighbors that constantly run over the phone access cover).
Originally posted by case Of course they will. First of all it's a non-qualified charge. They have no signature nor can they prove the person ever signed up. Being the card company is bound by the Visa/MC/Amex/Disc agreement all charges require a signature, if not they are ... non-qualified charges. Financial Insititutions look out for the consumer because consumers drive business. Without consumers there is no Credit Card company. If you look at banks like Bank of America they have 0-LIABILITY charge and debit cards. The burden of proof lies on 1&1, which in the end may not even matter to the bank/cc company
I'm sorry you are having a problem. I really doubt that any postings on here that you made about a hosting company would make them pull your hosting. There's a reason that they did pull it and you do have a right to know why.
Good luck with the chargeback...I hope you get it. Just an FYI, it can take up to 3 months.
I have never bought a domain from a host, only a registrar, that way I have control over my domains.
Thanks but I already spoke with my CC company and faxed them copy of the banner offering the 90-day refund guarantee they were running.
Since the offer isn't conditional--not even an asterisk to indicate there may be some hidden clauses in small print--such offer is absolute and, therefore, I am entitled to a full refund within 10 working days.
If they don't refund the full amount within that period, the CC company will charge them back and 1and1 will have to pay the $25 chargeback fee.
But I've learned a valuable lesson here. NEVER have the hosting company register the domain. Well... live and learn.
So, after a couple of months, you should be able to transfer away, given registration fees are paid.
I know of one other big german hoster/registrar who never used to allow transfers unless Denic enforces them Actually, I worked at the place and had a lot to laugh about. After like 4 months, you could consider yourself among the longer serving staff
Also, I was looking for dedicated hosting. The reputation of 1&1 apart, do they support a real unix root logon? I read something of confixx or whatsitsname?
Originally posted by Southern Gal I'm sorry you are having a problem. I really doubt that any postings on here that you made about a hosting company would make them pull your hosting.
In a perfect world, you are correct. I beg to differ, though 'cause, we do not live in a perfect world.
When Communitech.net was still polluting the Internet some while back, I complained about them on the Cobalt mailing list. They unplugged my server (Which housed 150 of my customer's accounts) about an hour later and when I called to ask what was up, the owner of the company cursed at me and called me childish names. He was a real nut case. They finally saw the error of their ways, and turned my server back on. I still hate that guy with a passion. I always wondered if he would have said those things to my face, the coward.
I registered a domain with OneAndOne UK and when I wanted to change the DNS settings, I found that I couldn't. I was informed after purchasing that they didn't support DNS changes at all on .co.uk domains, and only allowed changes to .com DNS by email.
So I swallowed my pride and went over to OneandOne US to register another domain, I did this because the american site was:
1) cheaper (nearly half price)
2) Allowed DNS through the admin panel
I waited until the account was setup, and then proceeded to change the DNS to the name servers i needed. I waited 4 days and it didnt work, so I tried again. Waited some more, and still it didn't work. So I emailed OneandOne and waited a week, then emailed them again and waited a further 2 days until I got a responce.
Guess what? OneandOne US does not allow you to change your DNS to non Fully Qualified name servers. But guess what else? The didn't tell me this at this point.
Instead they informed me that i hadnt actually purchased any domain with them. So I sent them another email informing them that I had ordered a domain over two weeks ago and i was in the admin panel as i was typing the email. More waiting (2 days) and they replied by saying they were sorry and that the Domain hadnt been set up correctly because i had tried to change the DNS too quicky and they would rectify it ASAP.
ur getting the theme yet? Wait for It..........I had to wait another 3 days for the domain to be set up correctly. 3 days later i changed the DNS yet again, and after 3 more days it didn't work and I emailed oneandone again and informed them that I was still experiancing problems with my DNS.
Another wait of a day or two (by this point I had already just given up and had requested a refund) and i recieved an email informing me that the DNS would not resolve to that DNS because it wasnt Fully Qualified. AHAHAHAHAHAHAHAHAHHA after how many weeks they finaaly informed me that i couldnt use non fully qualified name servers. Not at registration when it would have made more sense.
So now I was like Blah Blah Blah gimme my money. I put in a cancel order and told them I wanted a full refund by email. After two more days i recieved an URL to cancel the order. Which i did.
after another week I finally recieved a confirmation that the Domain had been cancelled. It took in total 1 month to sort this out. I was none pleased at the support or the responce by the support staff in which they tried their best to blame faults in their system on me.
I was also unhappy because I had purchased 2 domains with OneandOne, both of which they charged me for. And both of which are completely useless. Am i rambling? Maybe, but i think i earnt it.
K last one quick summary: 4 weeks and £10 wasted (not a lot but still), 1 useless domain and 1 cancelled. 1 unhappy customer, mabe 20 email sent and only 10 recieved.