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  1. #1
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11

    Ezzi.net - quite possibly worst EVER

    I'm posting this only because I'm hoping that no one will make the same mistake of going with ezzi.net.

    I'd first like to say that we've been with several different host, on each coast, on many different price levels and networks. Out of all of them ezzi.net has been the least professional, worst performing company we've ever been with.

    We first ordered our service on February 23rd, 2004. We ordered one smal box for 159 a month, and told them that if things went well with that box that we would be interested in purchasing one of their dual opteron configurations. We were billed that day for 159.00, and the server was up a couple of days later.

    Within the first week of service, we suffered constant, constant timeouts. We placed three 12 player private servers on this box during the trial, all of which canceled service within that week. We sent numerous emails tothe company, the first ones polite and curteous asking them to please correct the problems, to the latter ones demanding immediate fixes. We received messages blaming the problems on ddos attacks, router issues, network upgrades, dropped peers, etc etc etc. Then, they eventually stopped responding to the emails.

    We then moved to support tickets and phone calls. We received the same responses most the time from the tickets, blaming random occurences for the downtime, or flat denying the downtime. The phone calls were dead ends, everytime. Everyonce in awhile we received a support member staff that sounds sort of like Rocky Balboa, and has no idea about any downtime. He said "I dont know nothin bout no downtime" everytime. The other phone calls were transfered by an extremely rude receptionist to a voicemail.

    After 1 week we were ready to call it quits. We emailed them and said we wanted a prorated refund, since the guaranteed uptime had been slaughtered... to which they simply said no. We called ezzi and the rude receptionist transfered us to "billing" which is actually just the voicemail of some guy named phil. Phil is a marage.... he doesnt actually exist. Only rumored about like legends.

    We sent this message:

    I sent an unanswered email to support last night and an unanswered email to
    billing tonight. These are emails #4 and 5. The service has not worked right
    since we got it.... not one day, and the three private server customers we sat
    here have all cancelled due to " Constant server time-outs". The box has been
    the only thing working nicely, with 0% CPU steady. The server appears to be down
    atleast 50% of the day, and there has not been one day yet where we havent had
    the problem. I have complained via phone, email, and ticket, and received
    answers ranging from dos attacks to upgrading in progress. The 97% uptime
    guaranteee has been nowhere near met, and we've lost 3 customers over the
    service already. We want our service terminated and our money refunded by
    tomorrow or we will contact the BBB and file a recall of payment with the CC
    company. I cant even explain how disappointed we are with the performance of
    ezzi.net's network. I would be more than willing to send you th complaints of
    our customers if you would like to see them. Thanks.
    and received this back:

    Very sorry for the problems you experienced. We ran into major problems with
    the upgrades we were trying to complete, which is what you saw. All upgrades
    have finally been completed and I am sure you will be very happy. EZZI is a 10
    yr old company and we had some upgrade issues but we are back to 100%. If you
    would like a free month to think it over and use the server and see for yourself
    on the quality of the network that is fine. If you still want to cancel that is
    fine as well, but you will need to do so in your account when you log into the
    site.

    At this point we filed with the BBB immediatly. We notified them that we had filed and they did not care.

    We eventually, on the 4th, received an email saying that we would get the next month half off, for 70 bucks. We said we'd have to see and planned on riding the rest of the month out, then deciding. Instead.... they billed us THAT DAY for another month, 70 dollars.

    So at this point we've had the server 1 week and have paid for 2 months.

    We didnt even realize we had been billed until days later. The horrible service remained horrible, but eventually got a little better, with only random timeouts instead of constant. The 19th rolled around, with 3 weeks of service now, and yet ANOTHER invoice comes, wanting to bill us again for the amount of 160 for the month of April.

    Keep in mind, at this point its been 3 weeks, and we've been billed for 3 months now.

    We cancelled our service immediately, telling them that they were horrible, and we were absolutely amazed. We told them that as soon as our period that was paid for was done, we wanted the servers down. We then began a calling spree trying to reach someone who knew what they were talking about. There was a new receptionist who was much nicer, but most of the talking was done to voicemail.

    We left 11 messages for billing AKA Phil, who never returned 1. 4 days later we reached Dan.... who wanted us to fax a copy of our credit card statement to him. I told him absolutely not, and said that we sent a copy of what was needed to his email address. After all this he had the nerve to say this:

    "So you email it instead of Faxed it. Wow, and you wonder why nothing gets done. "

    I then reminded him that this was a problem with HIS companies billing, his compaies uptime, and that HE needed to fix. He didnt say anything. After being on the phone with him for an hour and 15 minutes, most of which was spent by him trying to find our account, he admitted that there was a problem, that we were billed for a few weeks too much, and said that he would give us that time in return.

    I thanked him for actually answering his phone, and we said the good-byes. I felt pretty good after getting off the phone, since it seemed that everything had been settled. I then noticed a customer complaining that their server was down. I went to check, and sure enough, they took out box down not even 2 minutes after getting off the phone.

    I received an email saying that the server was down because we cancelled. These emails then followed:

    We were told we were getting 2 weeks that we paid for credited to our
    account, so this server should not be down yet. Please talk to Dan about
    this, Thanks
    From Phil:

    Credits are given to non-cancelled accounts. If you cancel your service
    then it gets shut down at the end of the pay period which is the end of the
    month. If you were issued a credit then you will need to pay for April, and
    then you will get a credit.
    I would like to remind everyone one last time that the server was cancelled due to them billing us for yet ANOTHER month.

    So if you're thinking about ezzi.net, please consider someone else. Hostventures.com , NDCTech.com, Invisiblehand.net, Dinix.com, FluidHosting.com, anyone. These companies may have their flaws, but I can promise you that nothing... NOTHING compares to how horrible ezzi.net is.

    shane
      0 Not allowed!

  2. #2
    Join Date
    Mar 2004
    Location
    Funchal,Portugal,Europe,Earth,
    Posts
    40
    terrible...
    looks like the ex-foonet...
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  3. #3
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,565

    Re: Ezzi.net - quite possibly worst EVER

    Originally posted by scarecrow1f9
    I'd first like to say that we've been with several different host, on each coast,
    Hmmm... Maybe you should try someone in the middle.

    Aaron
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net
      0 Not allowed!

  4. #4
    Join Date
    Nov 2003
    Location
    Newport Beach, CA
    Posts
    337
    Your experience is unfortunate. I have herd and seen some good things about EZZI.net. I don't know the full details (I scanned through your post) but for them willing to give you a free month to test it out seems pretty reasonable. But I'm sure you just wanted to cancel and choose someone else, which is also reasonable for down time. Guess you just had bad experience with them, every company has bad experiences one time or anything. I wouldn't quite say they are the worst ever as I have seen many happy customers. Sorry to hear you had some problems.
    Best Wishes,

    Blake L. Smith - [email protected]
    XtremeBandwidth.com, Inc. - Wholesale Tier1 Bandwidth!
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  5. #5
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11
    I just received these emails after posting this:

    [Hi Shane,

    I put your server back up, and we'll take it down after 2 weeks. Sorry for
    the inconvience.

    Regards,
    Jay
    Then, 2 minutes later:

    Hi Shane,

    Please ignore the previous email, i made a mistake. I talked to billing
    department and they said you'll get 2 weeks credit only if you have stayed
    and continue the service with us.

    Regards,
    Jay
    GJ EZZINET! At least they're consistantly horrible, I hate ppl who waiver.

    What are you talking about a free month?? I didnt get anything for free, they billed us for 2 months extra.
    www.InfiniteServers.com
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  6. #6
    Wow, just wow. After reading that, sounds like a total nightmare.
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  7. #7
    Join Date
    Apr 2004
    Posts
    338
    wow. Sounds like a bad deal...
    RE: your last post - guess they just dont know when to quit.
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  8. #8
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    We've had servers with ezzi for nearly three years. Never had anything close to this.
    There is no best host. There is only the host that's best for you.
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  9. #9
    Join Date
    Oct 2003
    Location
    NY
    Posts
    179
    i am a customer for 1 year now. When i ordered i had my game server on one of the best ny networks as i believed. Sure enough tehre was timeouts random router reboots and so on back then. It stopped and i had about 4 months of good service. My rent to own ended 2 months wasted with the problems. I got another server now, i am on the 4th month of it. By far their network has gone downhill. I know this is my last rent to own with them for this very reason! and I find Phil always around when I needed him so he is not a marage
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  10. #10
    Join Date
    Feb 2003
    Location
    Kuala Lumpur, Malaysia
    Posts
    4,974
    I'd consider myself as lucky ever since the disaster that we have faced with another provider last year. My providers have proven to be stable and efficient.

    Check cyberwurx.com out They are in the East as well, Atlanta, service is second to none!!!
      0 Not allowed!

  11. #11
    Join Date
    Aug 2001
    Location
    New York, NY
    Posts
    376
    I love how people lie and try to make things sound worse than they were. If we were that bad and treated customers the way you make it sound I am sure you will see a ton more posts about that but if you search around you will see NONE. We havent been down like you said, if we were down for 5 minutes the posts would be filling up the network outages section.

    Take it for what it is another first time poster that only posted because they didnt get their way of getting free service when we let them ride out their account after they cancelled then uncancelled then cancelled again. Even the BBB retracted the complaint because it was ridiculous.

    You dont cancel then after the month ends demand another 2 weeks of free service. We arent just going to give you free service because you threaten to say bad things about us.

    If we were that bad why would you uncancel and keep the server, it just makes no sense.

    You can post all you want, we arent going to give free service just because you want to threaten us about posting on forums.
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  12. Amazing

    Quite amazing EZZI.Net I applaud you.

    I although not quite as dramatic as my partner scarecrow agree that ezzi.net is by far the worst company I've dealt with in a long time. The last post speaking of Free Service simply amazes me. Our second month of service which was to begin the 22nd of March and end the 22nd of April, which we were offered for free but ended up paying a pro-rated amount for has indeed been payed for. Yet our server has still been shut down. Thank you for making it so easy for me to make my point to the readers of this board. We cancelled due to the serious breech of SLA and only recinded the cancellation after speaking with EZZI and getting more promises of better service. It has not been any one part of the experience that has made me bitter torwards them, it's the overall experience, the network downtime, the lack of support, the lack of calls being returned, the rude attitude, and billing that rivals the mysteriousness of Sprint. As far as your claims to the BBB dropping the complaint we'll definitely see to that as well as the lawsuit that will be filed in the extreme near future. EZZI currently owes us 3 weeks of service and i will make sure that everyone knows the outcome, I also intend to escalate this up the chain of command at EZZI not for the horrible service, but for the lack of service and Inability to perform your jobs. When i asked about the chain of command at EZZI each one of them stuttered like they had never heard the word, it is my suggestion that each of the staff at EZZI learn it well and realize that until this matter has been handled in a professional and courteous manner they will in no way be finished with me or my Lawyer who will be contacting them shortly.
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  13. #13
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11
    I love how people lie and try to make things sound worse than they were. If we were that bad and treated customers the way you make it sound I am sure you will see a ton more posts about that but if you search around you will see NONE. We havent been down like you said, if we were down for 5 minutes the posts would be filling up the network outages section.
    Yeah man, youre right, I looked all over and couldnt find anyone with similar problems.... accept for these few:

    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net

    and theres a couple here

    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net

    and ... oh yeah, there goes a few more:

    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net

    Is that it? hrmmmm guess so... Oh, nope, theres oneor two more:

    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
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    http://www.webhostingtalk.com/showth...light=ezzi.net
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    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
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    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
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    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net
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    http://www.webhostingtalk.com/showth...light=ezzi.net
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    http://www.webhostingtalk.com/showth...light=ezzi.net
    http://www.webhostingtalk.com/showth...light=ezzi.net


    Lol, come on man, you got called out, get over it. Your response on here is a perfect example of how ezzi.net works, insult the customers to try to cover your own butt.

    If our post is just a bunch of lies, what about everyone else? Is it a huge mass conspiracy? lol. Do you also believe that Elvis is alive and well and the government is covering it up? Maybe this conspiracy was started in Area 54. Maybe the gunman on the grassy knoll is in on it too, that darned gunman.

    Get real, you messed up, you caught the mistake, and now you're trying to weazel out of it like everything else. The only ones getting anything free here are yourselves, which is a whole months payment free.

    If need be I could post all the old emails from phil, which while all were poilite, they all were attempts to reconsile for downtime, billing mistakes, etc. I'm sure you have my old support tickets and cancellations, why dont you post them? I mean, I MUST be lying right?

    And yes, I had one post when I posted this, I signed up just to tell ppl about you in particular. However I'm sure you have a TON of post, I mean with all those customers on here complaining, thats alot of ppl to insult. You would think you'd be more original by now. One of the threads has 136 post of ppl slandering you, are they all in the conspiracy too?

    And make no mistake my friend, the BBB has not dropped your case... I'll be back with some more information about others who have filled as well.

    Your company, as with today, will be hearing from our lawyers tomorrow as well. You underestimate your customers.... you seem to think that since they are game server providers they are stupid children. It's simply not the case, and the post on here prove that. And when you hear back, remmeber that this isnt a threat, its just a truthful statement, along with then I told you we would file with the BBB, and when I told you I would tell others of your billing practices. But dont take it from me, I'm just a first-time poster.

    Shane
    www.InfiniteServers.com
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  14. #14
    Join Date
    Feb 2002
    Location
    Houston, TX
    Posts
    341
    I dunno about all this, but nice post, lol.
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  15. #15
    Join Date
    Aug 2003
    Posts
    220
    That is about as incompetent a company can get. Good luck Shane! I hope you get your money back!
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  16. #16
    Join Date
    Aug 2001
    Location
    New York, NY
    Posts
    376
    Not sure exactly what you caught us on, I never said we never had any problems... I said you wont see posts about our customers complaining that we rip them off or treated them badly.

    I do love how people come on these forums and make things sound way worse then they were, it happens all the time. Some guy came on here saying we overcharged him and that he was going to sue and that we charged him $4,000. He tells us on the phone he wanted to make the post "better reading" so more would be interested and said he blatantly lied (he then changed his post after the fact)... We never overcharged him, we charged him exactly what he was supposed to get charged and it was a mistake on his end.

    I just find it amusing that most people on here believe everything that is posted.

    We know we had some issues at the end of February with some packetloss on a segment of the network, and that is why you wanted to cancel. Then things got better and you asked to cancel your cancellation. Why did you want to stay if we were so bad?

    You make it sound like we went out of our way to get you or something, if I were you I would of ran right away if that was the case. If we were that bad and treated you so badly as a customer, I am still confused on why you wanted to stay and keep the service.

    You were a customer for about a month. We charged you a total of $228, you going to take us to court to get back the $228?

    We provided you with service until the last day you paid up to and the server was turned off, and that is that.
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  17. This will be my last post in this thread as pointless bickering is useless, But I truly love your ignorance, I have in no way made anything sound worse than what it is, you charged us $228 for one month of service on a box that was $159/month, the suit will be for the remaining balance on the account in addition to fees for lost customers as well as the time we had to commit to supporting issues related to this box, and of course court costs and lawyers fees. I think it's amazing you'd go through all this trouble to cheat someone out of 3 weeks of service. And i'll add that to the list of "reasons" for the network issues while i'm at it. you should stop while you're ahead i will also include these post when i submit this information to my lawyer tommorow as well as adding to the suit the release of financial information related to our account on a public message board. As i stated at the beginning of this post this is the last time i will reply to this post but i do hope that any response from EZZI is not as self incriminating as the last two, i'm not sure if you're posting to try to prove my point or yours. I'm beggining to feel sorry for you for such incompitence.
    Last edited by InfiniteServ; 04-02-2004 at 02:54 AM.
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  18. #18
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11
    You've repeated over and over that we are making a bigger deal out of this than what it is.

    The difference between your company, MR EZZINET MAN and quality providers is that they believe no error is too small to be corrected. I personally dont consider ripping someone off of a month of service a small deal, or breaking your uptime guaranteed by leaps and bounds without honoring it.

    I've tried to talk logic and its obvious that you still dont understand me. The billing is the issue at hand, so maybe we need to speak numbers, and only numbers.

    23rd of Feb: billed 159 for 1 month of service

    27th of Feb: Uptime guarantee already beaten into the ground. We point out that the uptime guarantee is broken, and request a prorated refund.

    28th of Feb: You reply by telling us no, that instead youll discount our next months payment. We are told 70 for another month.

    4th of March: billed for 70. Keep in mind February has 28 days, this is only a week and we've been billed for two months.

    22nd of March: We receive ANOTHER invoice for 159 dollars. It has been almost one business month (30 days) and we have already paid for two months of service. We refuse to pay and cancel server to keep from getting billed again for a third month. WE ARE STILL IN THE FIRST MONTH.

    30th of March: We talk to Dan from Ezzi and after a long conversation he points out the problem.... that our first month should have been only a 1 weeks charge, from the 23rd to the first. We are told we will either have the money refunded or the extra weeks of service.

    2 minutes later: Server is down and we get two enthusiastic fingers up from the Ezzi.net staff. We are told that since we cancelled... we get nothing. I repeat, since we stopped them from billing us for a THIRD month, we do not get what we have already paid for.


    Thank you Q_Max and binaris, Cope, detroit and nycxzero for seeing my point... We dont want ANYTHING for free, we just dont want to be ripped off. If your company doesnt want to host us anymore, then send the prorated amount back. Thats all it has to be.

    If I'm not making this clear please tell me, I'm not understanding why Ezzi.net doesnt see what we are saying.

    We're not fools. We have every email, ticket, invoice, receipt, and statement saved.

    You were a customer for about a month. We charged you a total of $228, you going to take us to court to get back the $228?
    If we don't get back whats owed to us we most certainly will.

    Isnt America great?


    Shane
    www.InfiniteServers.com
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  19. #19
    Originally posted by ispclub.com
    Not sure exactly what you caught us on, I never said we never had any problems... I said you wont see posts about our customers complaining that we rip them off or treated them badly.

    I do love how people come on these forums and make things sound way worse then they were, it happens all the time. Some guy came on here saying we overcharged him and that he was going to sue and that we charged him $4,000. He tells us on the phone he wanted to make the post "better reading" so more would be interested and said he blatantly lied (he then changed his post after the fact)... We never overcharged him, we charged him exactly what he was supposed to get charged and it was a mistake on his end.

    I just find it amusing that most people on here believe everything that is posted.

    We know we had some issues at the end of February with some packetloss on a segment of the network, and that is why you wanted to cancel. Then things got better and you asked to cancel your cancellation. Why did you want to stay if we were so bad?

    You make it sound like we went out of our way to get you or something, if I were you I would of ran right away if that was the case. If we were that bad and treated you so badly as a customer, I am still confused on why you wanted to stay and keep the service.

    You were a customer for about a month. We charged you a total of $228, you going to take us to court to get back the $228?

    We provided you with service until the last day you paid up to and the server was turned off, and that is that.
    I hope im not adding fuel to the fire, but as a provider, i always think that if you did screw up (in this case network problems) it is always good if you can try to compensate the customer in any form, (like refunding a prorated amount). No use arguing with a customer...it wont reflect nice on yourself too. Instead try to give in to their demands if possible, at least thats what i think.

    Cheers
    Shawn Ho
    Singapore Web Hosting Talk - http://www.sgwebhostingtalk.com
    Singapore Soccer - http://www.singaporesoccer.com
    EMAIL - [email protected]
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  20. #20
    Join Date
    Apr 2002
    Posts
    321
    Wow EZZI, with all due respect, even if Shane's version of the story is slightly exaggerated for effect, it's still a terrible terrible experience from a customer perspective. You should seriously read his initial explanation of the whole thing more closely, it's throughout very poor handling of a customer on your part. Suck it up, Ezzi, rule #1: the customer is always right.
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  21. #21
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11
    We think the exact same way ToOnz, I made mention in the first post that the three customers that were on the box wanted to cancel the first week. For these customers we refunded their money and told them we hoped they gave us a chance to make things better in the future, that we would love to make it up to them.

    Did it work? No.. they were devestated by how bad the servers really were. But at least they were happy with the support, and had no hard feelings when they left.

    That's just good business...
    www.InfiniteServers.com
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  22. #22
    Okay not to really butt in or anything but a few things.

    First on behalf of ezzi.net

    I have had a server with ezzi for a while and their service have been great.

    I think the network is pretty good for the most part despite some outtages here and there and the staff usually accomodating.

    With that said, here is the rundown and my critique

    Many times I have heard ezzi post as part of their network status, we got DDOsed or this and that. There is always an excuse and rarely a response

    2nd. ISPclub says that this is rare that someone ws overcharged. There have been at least 4 posts that I have read about people being overcharged and not getting their money back or their money's worth

    3rd. It seems that also, the response is this doesn't normally happen and please stay with us instead of what the customers want

    With that said, I wish Ezzi the best of luck and hope they can give other customers the treatment that I have received.
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  23. #23
    Join Date
    Jul 2003
    Location
    Connecticut
    Posts
    3,038
    ISPclub: Just give them back their money and be done with it...


    Anyone that comes here to plea their case should be ignored anyway. This is certaintly not the place to negotiate an internal problem between client and DC..
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  24. #24
    Join Date
    Jun 2003
    Location
    Toronto, Ontario, Canada
    Posts
    441
    Originally posted by X-Gaming
    ISPclub: Just give them back their money and be done with it...


    Anyone that comes here to plea their case should be ignored anyway. This is certaintly not the place to negotiate an internal problem between client and DC..
    But it's a good way to take your anger out and have other people give their insight on it

    We are told that since we cancelled... we get nothing. I repeat, since we stopped them from billing us for a THIRD month, we do not get what we have already paid for.
    Wait wait wait, are you saying that if you cancel one week before the 1st (which is when all payments are due; pro-rated), they'll shut you down on that day? What about that last week in the month? I guess I should be asking EZZI this, but do you guys know? FYI, you must cancel 1 week before the payment is due.
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  25. #25
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11
    Rahil: Theres really no telling what they'll do, thats the point of all this man : /. We paid for two months and got 1, and cancelled because they were billing us for a third.... all in the same month.

    I'm sure that things arent meant to be like that with Ezzi.net, dislike them or not I never claimed maliscious intent... they just make alot of mistakes, and instead of fixing them, they insult the customers and shut their servers down.

    JDMundo: Yeah... calling Phil a marage was said in jest of course, I assume he is a real person, but everything else was factual... and your right. One sentence was repeated in every single email to them after a couple of weeks, "Is this ever going to end?".

    X-Gaming, we certainly didnt come in here for Ezzi.nets amusement, they made their decision, and we made ours. The point was to warn others, as the first post clearly states. We werent aware of the fact that they would come in here and make outrageous statements like no one else complains about them, lol, we just meant to get the word out. Conversations like this should be held in private, I agree.... ask Phil why he never returned any of his many, many messages.

    Shane
    www.InfiniteServers.com
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  26. #26
    Join Date
    Jun 2001
    Posts
    960
    scarecrow1f9, I'm sorry to hear your experience with Ezzi but I can totally relate with your feeling. I also got their rent-to-own server in March last year but had too many frequent network downtimes due to their so-called network upgrades. The server was practically useless so I cancelled and got a partial refund from them.
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  27. #27
    Join Date
    Apr 2004
    Location
    Los Angeles, CA
    Posts
    17
    While performing market research to possibly "test" out other providers that are currently running marketing campaigns I called up to enquire about bandwidth usage on a 500GB advertised server. I was told there bandwidth management is currently down and that I don't get access to MRTG or any type means to see my usage. They said it was to be resolved shortly but at the moment they donít have a means to monitor bandwidth usage and don't know exactly how much customers are using unless it becomes a noticeable amount. One rep told me I was able to be cap'd at 1.5Mbps but only when the bandwidth management was working properly and if it was down and I went over I would get charged.

    Confused...

    -T
    OneStop Network - http://onestop.net
    G. Tyler Koblasa <[email protected]> - AIM: gtylerk | ICQ: 42813237 MSN: [email protected] | Yahoo: koblasa
    'Providing nationwide colo, dedicated and shared hosting since 1996.'
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  28. #28
    Join Date
    Feb 2003
    Location
    Ontario Canada
    Posts
    28
    wow.. really sounds like ezzi needs to get there act toghter.
    I was considering EZZI for a test server, think I'll go else where now.


    Dave
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  29. #29
    Join Date
    Mar 2004
    Posts
    31
    i got a test server from them
    and i was planning to get a real server
    But i after i read this i will go somewhere else
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  30. #30
    Join Date
    Apr 2001
    Posts
    53
    After reading this I would definately not consider ezzi.net. Not because of the initial complaint, but more for the manner in which ispclub posted. Very unprofessional. Why not just refund the money? Even half of it. Do atleast *something*.

    Even if this customer has embelished or exaggerrated, his company felt they were treated and dealt with poorly. I can't imagine them going around from server to server looking for "free service" as you put it. Surely there were some problems on your behalf or he wouldn't have taken the time to make out that lengthy post.
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  31. #31
    Join Date
    Mar 2004
    Location
    Minnesota
    Posts
    1,274
    Originally posted by ispclub.com
    I love how people lie and try to make things sound worse than they were. If we were that bad and treated customers the way you make it sound I am sure you will see a ton more posts about that but if you search around you will see NONE. We havent been down like you said, if we were down for 5 minutes the posts would be filling up the network outages section.

    Take it for what it is another first time poster that only posted because they didnt get their way of getting free service when we let them ride out their account after they cancelled then uncancelled then cancelled again. Even the BBB retracted the complaint because it was ridiculous.

    You dont cancel then after the month ends demand another 2 weeks of free service. We arent just going to give you free service because you threaten to say bad things about us.

    If we were that bad why would you uncancel and keep the server, it just makes no sense.

    You can post all you want, we arent going to give free service just because you want to threaten us about posting on forums.
    First off what he is saying is true
    Second they billed him for 2 months in advance after 1 week of service
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  32. #32
    Join Date
    Mar 2004
    Location
    Edmonton, Canada
    Posts
    339
    If I was ezzi now, I'd refund all the mans money (even if he doesn't deserve it - whish I think he does to be fair) and say sorry publically.

    So much damage has been done to your reputation by all this, and IMO, you have yourself to blame by coming on here and saying that your customer is an idiot (in more words). If you'd just have said "sorry and we'll refund your money" in your first post, everyone reading this would now be thinking "thats jolly nice of them, ill go see what they're offering".

    But now we're all thinking "What a bunch of idiots, not talking to eachother, overcharging customers, dealing very badly with a complaint, etc, etc - I'm never going to host with them, and if anyone asks what I think, I'll say I've heard bad things, because I have".

    Good luck in the future ezzi, you're going to need it now your reputation is in tatters.
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  33. #33
    Join Date
    Jun 2003
    Location
    Toronto, Ontario, Canada
    Posts
    441
    Originally posted by robdavy
    If I was ezzi now, I'd refund all the mans money (even if he doesn't deserve it - whish I think he does to be fair) and say sorry publically.

    So much damage has been done to your reputation by all this, and IMO, you have yourself to blame by coming on here and saying that your customer is an idiot (in more words). If you'd just have said "sorry and we'll refund your money" in your first post, everyone reading this would now be thinking "thats jolly nice of them, ill go see what they're offering".

    But now we're all thinking "What a bunch of idiots, not talking to eachother, overcharging customers, dealing very badly with a complaint, etc, etc - I'm never going to host with them, and if anyone asks what I think, I'll say I've heard bad things, because I have".

    Good luck in the future ezzi, you're going to need it now your reputation is in tatters.
    I agree. I'm afraid ispclub has somewhat downgraded EZZI's reputation (as WHT'ers know it). I'm a somewhat happy with EZZI, their service/people-skills is kind of lacking, but whatever.
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  34. #34
    We have one windoze box from ezzi, and using it for hl gameservers, we have really had no problems so far maybe it was just bad luck! terrible tragedy though. hope it gets fixed..
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  35. #35
    Join Date
    Apr 2004
    Location
    Long Island, NY
    Posts
    4

    imho ezzi.net good for the money

    While hard to defend the posts made from ispclub.com, I will say this as far as my experience with ezzi.

    I tried out a "1 week testdrive" with ezzi not to long ago for $10. I found the server reliable, with low latency. I did notice spikes in the latency, but even when spiked the latency was acceptible.

    I decided to go with ezzi for a secondary server, providing dns, smtp etc. I'm paying $79 for a box they provided with 500gb of transfer. The machine was online within 24 hours.

    I think it's been beaten to death before, you get what you pay for. Granted the initial poster was paying more than myself. I also concede that when you contract for a service, it should be as described. I guess what I'm trying to say is perhaps you shouldn't be so surprised.

    I have had incident to submit trouble tickets and I have found their replies prompt. Prompt for what I am paying-- usually within 4 hours the question is answered or solved.

    One last thing. What were you thinking putting customers on a machine you only had for a week? *shrug*
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  36. #36
    Join Date
    Mar 2004
    Location
    Shreveport, LA
    Posts
    11
    I think it's been beaten to death before, you get what you pay for. Granted the initial poster was paying more than myself. I also concede that when you contract for a service, it should be as described. I guess what I'm trying to say is perhaps you shouldn't be so surprised.
    160 a month for a single P4 is cheap, but not THAT cheap. There was still a guaranteed uptime, and the overall experience was abslutely horrible. The real issue here is that we were billed for three months service within 1 months time. That is, regardless of price, unnaceptable.

    I would also like to add that smtp/dns servers dont exactly need the stability of game servers.

    It sounds to me like you have been with ezzi for a very short time. Give it some time, then check back. I would be less than surprised to see the same results, although I do hope you have better luck. No one wants to go through this sort of thing, neither the customer or ezzi.net .

    One last thing. What were you thinking putting customers on a machine you only had for a week? *shrug*
    Why would this be a problem if a company was dependable? lol. I think the real question is why did I TRUST ezzi.net at all. Now make sure you wait at least 1 week before you use your server binarena.
    www.InfiniteServers.com
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  37. #37
    Join Date
    Apr 2004
    Location
    Long Island, NY
    Posts
    4
    Originally posted by scarecrow1f9
    160 a month for a single P4 is cheap, but not THAT cheap. There was still a guaranteed uptime, and the overall experience was abslutely horrible. The real issue here is that we were billed for three months service within 1 months time. That is, regardless of price, unnaceptable.

    I would also like to add that smtp/dns servers dont exactly need the stability of game servers.
    Don't get me wrong, I don't dispute that you had some problems. My server has only been up two weeks, and only as a secondary. I chose ezzi specifically for secondary services. If my experience with the secondary is positive, I would consider moving my primary servers there. But I definitely concur, give it time and we'll see.



    Why would this be a problem if a company was dependable? lol. I think the real question is why did I TRUST ezzi.net at all. Now make sure you wait at least 1 week before you use your server binarena.
    Just goes with my theory on life: trust no one.

    Really I just wanted to add my input as my experience thus far has been positive. If that changes, I'll be sure to let you all know.
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  38. lol, i agree totally....we're not always fortunate to have ample time for testing and the such....we were kinda pressed to get something else up Eastern.
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  39. #39
    I'm with ezzi to since march 15th.

    Service was terrible since then, and nothing solve it.

    Though I just lost a client tonight due to that, im willing to give them one more chance.
    Last edited by BogdanM`; 04-07-2004 at 12:28 AM.
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  40. #40
    Me being a customer with ezzi for almost 8 months now, i'll have to say that i am satisfied with their services. The post above me mentioned some problems that he encountered during mid march...

    I think EZZI was doing some work at their d/c other then that, i haven't noticed many problems.

    Actually out of all the dedicated server companies i use, EZZI is one of the new that e-mail the customers saying they are doing work on a router....even if the box is not down.

    I mean every company has their problems, i guess you just encountered one of them :-X
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