I read some pros/cons about Dathorn. most posts seem to be ok with the possible exception regarding "unfriendlyness" to newbies. I have been hosting with a couple companies, with single site plans.
For becomming a "reseller" (i'm not going to be selling, but hosting a few sites on one account), is there much different than hosting an individual site, and should I be afraid of Dathorn? The prices seem to be very good.
Any input on reselling and DaThorn would be helpful!
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kenfused: It probably depends on how much support you think you need and how you are set up. I only had a Dathorn account for a few hours, when I was trying to move in I ran into Andrew's attitude and realised it was not the place for me. I requested (and received without question) a refund and moved on.
Luckily found my current host and have been there for close to a year now and have been happy as a clam.
Dathorn is pretty good for the money. They do not do any handholding for complete newbies, but if you have been running a website or two elsewhere for a while you shouldn't have any real problems going to a reseller account. So they won't help you install the latest blog software, but when it comes to support problems they are pretty responsive. For support on stuff that isn't part of the basic server setup their forums have a lot of helpful people.
Dathorn is also pretty tough on resource hogs, both users and applications. They do ban a bunch of applications that are resources hogs and adversely impact a shared server environment. Those people that use those apps have a problem with this. Those that do not, or are willing to switch to something else, appreciate the effort to improve pperformance.
As others have said I would give them a try. They are cheap enough to get an account for a month or two just to see what you think.
If you're looking for excellent support and are only going to host your own accounts, lunarpages offers very competitive prices and friendly support via active forums and helpful support staff. 2 thumbs up!
My experience with Dathorn as a new reseller was just the opposite. I moved on after a few weeks of curious support desk interactions.
I have been with Dathorn since August of last year. Other than a few minor glitches and morning slowdowns, everthing was pretty good. Then all of a sudden they suspended one of my web sites (the only one I care about). Apparently it was creating an insane number of php/mysql processes running. Andrew told me 800 actually.
There were no warnings. There was no indication of an on going history with our site. There were no second chances. I simply have to take their word that the problem was a direct result of my forum or other component of my web site.
I've now got my forum running on a tiny home server with a cable connection until I find a new home for it. When I check the mysql processes running, there are a total of 6 or 7. NOT 800! So either my site was under attack, a search engine spyder was going nuts on us, or a bug in PHP or MySQL caused the problem. BUT WE WILL NEVER KNOW because the site is never allowed back on their server... Period.
I guess that's what happens when someone charges too little for their service. You get treated like dirt because that's the only way they can afford to treat you.
My recommendation to Dathorn... charge a little more and stop cheaping out on customer service! Heck, I would have paid more to keep the site where it was instead of going through all the hassel of moving.
Similar stories of suspension with no warning just like this were not uncommon on the previous Dathorn forums.
There is a big difference between practical knowledge of the back-end of the industry and ability to deal competently and fairly with clients. A small minority of webhosts seem to be able to do even one of those adequately. Even fewer do both well.
Originally posted by dotvietnam I have bad experience with Dathorn. When my client bandwidth exceed this limit, the account got suspened BUT I can not unsuspend it, damn. Every time I had to ask Dathorn to unsusend. Not good.
When a domain reaches it's bandwidth limit WHM will automatically suspend the domain and you must raise the limit then wait for WHM to automatically unsuspend it (which can take several hours) or have us do it manually. We simply do not want to deal with any bandwidth overage situations.
Hmmm... and I was starting to think that I'm the only one who's been having very disappointing correspondences with Dathorn.
Like I have been pointing out to Andrew, technical know-how isn't enough to run a hosting business (or any business for that matter). Professional and proper handling and treatment of customers is a must. And I'm not even asking that my hand be held or be given a service with a glimmering smile. The mere politeness when addressing clients is already such a big deal specially for disgruntled customers cleaning up the mess during downtimes (like the ongoing multi-hour-long downtime at one of Dathorn's servers). There's just no excuse for being rude or recklessly argumentative with clients. Dathorn should always assume that they're dealing with educated and professional people and not treat them like annoying script kiddies. Though there are also proper ways of handling delinquent and abusive clients.
While apparently, you shouldn't expect first class customer support from cheap hosts, you shouldn't tolerate rude responses either. Nobody deserves that kind of treatment. I guess that's where the line is drawn between "affordable" hosting and "cheap" hosting.
I think I know which server you're talking about. BUT, you gotta admit while andrew doesnt greet all his clients with "hi how are you today?" he gets straight to the point. In regards to the recent downtime, doesnt he always update us on the latest status? I've seen other threads complaining about downtime related to various hosts, and their support team hardly gives them a status on the latest news.
What's more important? his "attitude" or his willingness to update us and help us with our problems?
I do not find Andrew to be rude. He was never rude to me or in any of my tickets I submitted to him. I find him to be "straight to the point". When I ask him something, he tells me how it is. Rarely I am left wondering, or need it to be explained to me again. I prefer it that way.
I do not see him insulting or putting down anyone. He has made it known that he does not do any "hand-holding".
I signed up with DatHorn yesterday. It's not even a day yet and I'm starting to question that. I had an issue and opened a ticket. I was met with an abrupt "We can't help with that" and "We aren't willing to work to help resolve your issue and never will" type responses from the owner Andrew. Here is my situation that I opened a ticket for.
-------------------------- My current host Melitaweb is going out of business unfortunately. I signed up with DatHorn after being told by the owner I could use some scripts I use for work. Well they won't work. Come to find out it's because they are blocking what I need. Basically I have a Traceroute and Ping script written in PHP. I use it at my job as do other employees. My old host had to allow Ping for just my account and in return I agreeded to password protect the site. My current host blocks Traceroute and Ping and isn't willing to budge. Again I need to be able to do Traceroutes and Pings with my scripts. I'm willing to password protect the page no issues there.
I guess my problem is finding someone who can help me. I use this for work as do alot of other employees. (I do tech support for a major cable Internet provider). I had almost the same package at Melitaweb that DatHorn has but they were at least willing to work with me. Any help is appreciated.
i have no problems with dathorn, and would recomend it to anyone. well more so if you know how to admin your sites and keep good tabs on your resources etc. its a shared environment, and they do what is best for the whole server bunch, and if you dont understand that, then its your own fault.
but overall andrew is a busy man, and has lots to do. support is great, but head strong like people say. not for the noobs asking how to install a sql database for their script.