Server Matrix (SM) and The Planet (TP) both have the same support system called ORBIT, in fact you talk to the same people for support in many cases. The best part about support from either one is that when you use ORBIT to submit a trouble ticket it's usually fixed within 15 minutes. They have extremely good support and a great network. If they would only open shop in NY!!! ServerMatrix is simply an internal reseller for lack of a better name for it, i still would recommend getting your box through the planet as the Total Control servers are impossible to beat and are much better that the comparable ServerMatrix Deal.