It's now been one month since I first signed up for DreamHost's Crazy Domain Insane package (http://www.dreamhost.com/shared/comparison.html) and I'm more than happy. I received a downtime notice about two weeks ago, but I didn't even notice any downtime for my site. Definitely a plus.
I've been away for the past three days, but when I checked my e-mail I had ten e-mails from DreamHost about an outage they were having. Apparently a DOS attack had occurred and clogged their routers and monitoring equipment. They sent an e-mail at every significant event during the attack, outlining what happened and how they're already working to remedy the situation.
I just checked my site.. and everything is perfectly fine. DreamHost truly is a great company with outstanding care for customers. I haven't even filed a support ticket for anything yet.
I'd highly recommend DreamHost to anyone considering web hosting.
I too feel a lot more confident with my web host provider if they are keeping the customers in the know (without mentioning the specifics) of what is going on with the network / server status. I noticed that this place has a pretty high amount of disk space alotted to each account and the diskspace/bandwidth ratio is quite low... I will definitely keep this host on my radar.
Thanks for the post.
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I too am on my first months hosting with dreamhost, up until the recent downtime everything had been good and I was very impressed with the service, excellent 'homebrew' control panel which I much prefer it too control panel.
Great community forums, where the support staff seem to be very honest and forthcoming with their answers.
And then my site went down because of the DDOS attack (it was not aimed at me ). And I thought here we go again, its just the same as the last two hosts I have been with, there will be a load of excuses followed by them saying everything will be okay and it will then it will just happen again. (not necessarly a DDOS attack)
However dreamhost came back with a detailed explanation of what happened, why it happened and where their shortcomings were. And mainly how they are going to address it to prevent further DDOS attacks affecting their users and a timescale.
One of the gripes on the community forums was that because dreamhost as a whole was suffering we could not get at the control panel etc to see what the problem was, and the nature of the DDOS attack meant that announcment emails were slow in coming.
So Dreamhost said that they would put an offsite status page up, and within two days they have been good to their word.
I think you can tell what sort of company you are dealing with the best when something serious goes wrong, and I am more than happy with dreamhosts response to the situation.