Dedicated Server Company please come in...need to ask...
Well, I start this post is because I have come across another company issue. Maybe it sounds funny but sounds serious too!
Before I start the story, let name the following things
Dedicated Server Company as Company A
Dedicated Server Company's Server client as Client A
Server Client's client as Client B
Company A has suspended Client A because of illegal files stored in the server without any notice until the next day Company A called Client A server has suspended due to this matter. Now Client A is unhappy due to Company A checks Client B's data and suspend Client A due to this.
Company A also did the following things without notifying Client A:
- Changing a better Ram without letting Client A knows, reboot server 3 times or more in single day
- Forcing Client A to prepay 6 months of cPanel License Fee for 6 month usage which add up $522USD. If Client A doesn't pay the fees, Company A scared him by saying "We will suspend your server"
- After Company A suspended Client A server due to illegal files, Company A requests Client A $50USD to get the data back
- Company A will not re-open Client A server until Client A has paid the monthly fees (10 days before the month end)
- Company A cannot provide a Business Number to Client A.
- Company A said they will provide 2IPs, end up 1IP only
- Company A did not mention about abuse network or any illegal files stored in Client A server will be suspended!
- Company A said they will complain that Client A is oweing them money and storing illegal files.
- From Client A, they said Company A is illegally running business and have an unregistered business address in some other company's office.
- Company A refused to refund Client A after 2 days of using their server. Which is about $490USD. Client A did offer to pay more up to $520USD to get the server back instead or refund partion of it. but Company A still refused it
In this case, what can Client A do to get
- Client's Data
- Money Back
- Privacy that Company A went into Client A server and look up data.
Which department of the government should he goes also...
And what do you think about this case?