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  1. #1

    FRAUD! PayPAl subscription I never knew about, what to do

    I have a payment for a site I never heard of in my life!

    savelance.com

    They charged me $16USD for a 'subscription' i never authorised. Now, I dont know what to do. there is no refund button there


    Please advise..
      0 Not allowed!

  2. #2
    Join Date
    Sep 2003
    Posts
    1,306
    Contact paypal directly
      0 Not allowed!

  3. #3
    First cancel the subscription
    Second Contact the person and ask them why / how you were charged and try and resolve it that way, Then contact paypal
    Let Google know when your dead | Read More >>
    Submit Your Press Release, Article, or News Tip Today
    W3Reports - News for Webmasters
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  4. #4
    Join Date
    Feb 2004
    Posts
    390
    You had to have authorized it. The only way to start a subscription is to click the subscription button, enter your password, click continue. You receive an email every time the payment is sent on the renewal date and you will also see it in the transaction history summary.
      0 Not allowed!

  5. #5
    Maybe they were hacked, do they not share a database?
    ServeYourSite
    Web hosting done right
    ██ Shared, Reseller and Dedicated web hosting
    An Easy Web Presence Company
      0 Not allowed!

  6. #6
    Join Date
    Aug 2002
    Location
    DC
    Posts
    3,643

    Re: FRAUD! PayPAl subscription I never knew about, what to do

    Originally posted by its_just_me
    I have a payment for a site I never heard of in my life!

    savelance.com

    They charged me $16USD for a 'subscription' i never authorised. Now, I dont know what to do. there is no refund button there


    Please advise..
    What does the subscription information say (details)? Have you done a PayPal subscription to anybody else, that might be affiliated with savelance.com?

    - Matt
      0 Not allowed!

  7. #7
    Join Date
    Nov 2003
    Location
    D-Town
    Posts
    110
    yeah it's usually some affiliate that most people click to register without even knowing etc.
      0 Not allowed!

  8. #8
    Join Date
    Apr 2001
    Posts
    567
    you can't do chargebacks as paypal is not a credit card company. if you try it they freeze/suspend your account
      0 Not allowed!

  9. #9
    Damn. I emailed the company (savelance.com) about 15 hours ago and still no response. I will give then a few more hours, then contact paypal about a refund...
      0 Not allowed!

  10. #10
    Join Date
    Jan 2003
    Location
    Mi
    Posts
    208
    I have responded to your email. I am Tim from saveserver.com as well as www.savelance.com Your subscription was created by you for your reseller account you have with us.

    Please contact me ar admin@saveserver.com or admin@savelance.com

    The main mail on the paypal account is admin@savelance.com which is my freelance site.

    Thanks
    www.saveserver.com<-- Ask me about low cost dedicated servers
    AIM=cooltjn1
      0 Not allowed!

  11. #11
    Join Date
    Apr 2002
    Location
    West Yorkshire
    Posts
    1,357
    I posted a few lines about this and by the time I had replied it looks like things may be sorted.

    Edited comments out.
    -- Matthew
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  12. #12
    Okay, we shall sort this out in an appropiate manner away from public eyes (Forum)

    Thankyou
      0 Not allowed!

  13. #13
    Try paypals toll free...
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  14. #14
    Also, I never got the email. PRehaps try emailing me on the same address i 'signed up' with?

    Thanks
      0 Not allowed!

  15. #15
    Join Date
    Jan 2003
    Location
    Mi
    Posts
    208
    I am online just hit me up on AIM at coolasu123
    www.saveserver.com<-- Ask me about low cost dedicated servers
    AIM=cooltjn1
      0 Not allowed!

  16. #16
    Sure, ill just download AIM.

    thanks
      0 Not allowed!

  17. #17
    It was all settled grandly. Our problems were resolved quickly. Honestly, would recommend them now considering the speed and courtesy..
      0 Not allowed!

  18. #18
    Join Date
    May 2002
    Location
    UK
    Posts
    2,997
    You can chargeback PayPal, well I've been hit with a chargeback through PayPal before
      0 Not allowed!

  19. #19
    yes do what everyone said.. If i were you i would just contact Paypal..
      0 Not allowed!

  20. #20
    Join Date
    Nov 2002
    Location
    Under the sea
    Posts
    4,208
    Originally posted by hovik
    yes do what everyone said.. If i were you i would just contact Paypal..

    Why would he do that when he settled it?
      0 Not allowed!

  21. #21
    Join Date
    Sep 2001
    Location
    Seattle, WA
    Posts
    3,085
    Did you get a refund, or finally realize what you purchased?
    Jim Reardon - jim/amusive.com
      0 Not allowed!

  22. #22
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,207
    Yeah some people do the strangest things under the influence
      0 Not allowed!

  23. #23
    There was an honest mistake, and it was fully resolved.
      0 Not allowed!

  24. #24
    Join Date
    Sep 2001
    Location
    Seattle, WA
    Posts
    3,085
    Glad to hear it's all straightened out
    Jim Reardon - jim/amusive.com
      0 Not allowed!

  25. #25
    Join Date
    Feb 2003
    Location
    Toronto, Canada
    Posts
    487
    I've known Tim from Saveservers for a long time. He's a good guy who always does the right thing. His signups are automated which means if somebody gets billed it's cause they signed up for something.

    Maybe the changed their mind partway through the process but clicked the wrong link. These things happen. A simple email to Tim and he'll sort it out ASAP.
      0 Not allowed!

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