Results 1 to 12 of 12
  1. #1
    Join Date
    Mar 2003
    Edmonton, Canada

    How Long Before You Cancel

    You get a order for hosting. A good thing. But the person does not complete the payment phase of the order. How long do you hold onto the account before you cancel the order? Or do you cancel right away?

    I never add the hosting account to the servers until payment has been received and confirmed. But the order is in my Hosting Admin program. If payment is not received within 24 hours, I then cancel the account and delete the order.

    What do you do??
    Glen Millar
    Tyger Hosting Services
    Affordable Direct Admin Linux Hosting Since 2003

  2. #2
    Join Date
    Oct 2001
    It never get's setup without payment. I just send a quick email out to them asking them if there was a problem, and if there's anything we can do to fix it. 3 out of 4 times I never get a response.

  3. #3
    Join Date
    Jul 2003
    Goleta, CA
    24 hours is good.
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?

  4. #4
    Join Date
    Jan 2001
    Illinois, USA
    I think it depends on how they're paying too. I do:

    24 hours for PayPal
    10 days for Checks/Money orders (if you choose to accept them)

  5. #5
    Join Date
    Nov 2003
    I do the same as Akash - and also send a quick note checking for problems.

    and as inogenius mentioned - 3/4 times no answer. But the ones that do answer are generally pretty greatful that you took the time to email - which only helps you when they mention you to their friends.

  6. #6
    Join Date
    Apr 2002
    Southern Maryland
    Even with the payment going through, don't you check to make sure that the domain is valid? We have had a few new clients over the past few weeks sign up with unpurchased domains. I finally wrote something in the TOS about not signing up for the hosting plans without first purchasing a domain. I have gotten into the habit of checking that out now, with every new client.

    We had a person recently that didn't have a domain purchased and didn't know how to purchase it even after instructions in several emails I sent.

    If they pay and the domain is valid, I set them up once the payment is verified and cleared.

    Sara Nelson Photography Preserving your moments since 1973.

  7. #7
    Join Date
    Apr 2003
    Bluesquare dc, Uk
    We do cheque / bank transfer as well, so I always allow just over a week. You'll be surprised the sales you are losing if you are only giving it 24 hours in my opinion.
    Olly | INX-Gaming
    Call of Duty 4 hosting

  8. #8
    I have setup an account without payment for 1 month.
    But that was my friend

  9. #9
    Join Date
    Mar 2004
    I say 3days for paypal

  10. #10
    Join Date
    Jan 2003
    Our accounts are never created if payment isnt completed, unless they select mail in payment in which case their account is created in a pending state, when payment is recieved the account is created on the server.

  11. #11
    Join Date
    Feb 2004
    I have had someone pending for 3 weeks then finally pay...
    Dimensity Web Enterprises - ..::host.exception.dimension::.. | | | support[at]

  12. #12
    Join Date
    Mar 2004
    Tampa, Florida
    I allow up to 48 hours from when the order is placed. I then setup the account after I have recieved payment.
    Adam Reyher - We deliver quality hosting

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