Web Hosting Talk : Web Hosting Main Forums : Web Hosting : HASWEB did't refund my money

[splashed]

After the lesson I learnt from KAZIX,I decided never too put any illegal content in my invision board
So i signed up at HASWEB on 22 march
and made my new board,it was not even 1 day complete that
on 24 march morning somebody hacked my system (my admin pass) and then he changed the board and put up loads of illegal content in it(things like WAREZ,MP3 etc)
Immadiately I pmed the admin of HASWEB,aric and I also restored older DB
of legal content
BUT they suspended my account! and that 2 after 12 hours!!
When my board was in hacked state they were doin there regular checkups so they suspend my account
I told them also that I had Pmed the admin and told him of wat happend but they did't listen to me!
I ALSO TOLD THEM TO SEE MY SITE WHEN IT WAS IN NORMAL STATE AFTER DB WAS RESTORED
So I appiled for refund on 25 march
,and till now they have't done any thing,no response at all
plus they kept my account suspendded
THEN THERE RESPONSE CAME-THAT I WAS MAKING IT UP!
NOW y on the hell will I make it up
and why would I PM him 12 hours earlier that my account was hacked

IT TOOK THEM 2minutes to activate but they just don't want to refund

[DreamHost-MikeS]

I have noticed that their whole family of hosting companies has the same issue with refunds, or cancellations. They are either very slow to refund/cancel, or they never get around to it.

With another of their companies, I put in my cancellation request a good week before my renewal was up, and wound up being charged for it. The cancellation was never made, so it was not just some mistake in billing.

I really think that cancellation and refund requests are filled when they feel they should be.

It is unfortunate that things like this happen with otherwise seemingly great companies. I did like their server and network performance.

Good luck with getting your money back, or things back in working order.

[splashed]

AND U know wat's worse
FINDMYHOSTING HAS GIVENIT TOP RATING
LOOKS HASWEB IS A SCAM
HOPE more pll will come out and speak
out,that money was from wat I saved and that's causing brain hamerrge to me now

[DreamHost-MikeS]

I would tend to think that it is more likely bad business practice than a scam.

Try contacting them again, and use a level-headed approach. Do not yell or point fingers. Doing so only makes people want to help less.

Once again, good luck.

[splashed]

Thanx mate
but u know
I HAVE sent them 4 tickets already but have't recieved any reply at all

[splashed]

FOR anybody intersted in ful story can see here

http://hasweb.com/forum2/index.php

[splashed]

now they have banned me from the forums also

[gilbert]

complain to you bank or credit card company and now at the same time threaten too cause it worked for me

[Douglas]

Guess everyone forgot about splashed's other thread on here for why he was shut down in the first place... I'm not trying to discredit him, just that something doesn't even smell right.

[gghosting]

Did you give your password to someone?

[splashed]

It was an brute force attck,I had 8 letter password
BTW TRS that's wat I have said I have learnt my lesson at KAZIX

[Executive]

I'm beginning to get the same feeling with midphase, it's been 14 days and I'm still waiting.

[zakboca]

Originally posted by Executive
I'm beginning to get the same feeling with midphase, it's been 14 days and I'm still waiting.

Tomorrow is the first business day. I don't handle refunds, but if you remember, a week ago or so I told you three times to contact me personally and I would get your refund processed for you. I've told you this in email, I'ved told you this in your support ticket (which you update several times a day asking for your refund), AND of course I told you this on the forums. You didn't contact me, in fact you said you didn't want the refund. Tomorrow morning we will process your refund for I believe the 10th time (includes the multiple times I've told you this in your ticket)

So, what exactly makes you think you aren't getting a refund? I assure you that we aren't out to keep your 15 bucks or whatever the minimal amount was, which was clearly displayed when I attempted to resolve this issue with you weeks ago. You neglected to contact me, so you wait the 14 days.

Zak

[Executive]

I don't understand it myself. If one of my customers asked for a refund, it would be immediate.

[CyberAlien]

So, according to first line of your post you did host illegal content before with some other host. Now you desided not to host illegal content and your forum got magically hacked and someone put illegal content on it? Give me a break. That's lamest excuse i've heard in a while.

You broke TOS and expect refund? Dream on.