We are currently looking to hire upto 5-6 members of staff to provide support to our wide customer base.
Tickets can vary from 4-30 a day, and we expect all tickets to be answered with within 15 minutes of submission, and resolved within 1 hour on your shift.
Extremely good knowledge of cPanel, Plesk & H-Sphere. Its critical that you know these control panels down to their very core, as most trouble tickets require advanced troubleshooting and bug fixing.
Vast knowledge of Shell (ssh) and using command line. This involves security, performance and control panel related issues. You must be able to follow specific tasks, such as log analysis to troubleshoot certain tasks i.e. mail problems, disk usage checks etc.
Friendly, trustworth and honest additude towards your supivisor, fellow staff and most important customers. I will not accept anything less than a curtious manner when dealing with a consumer of our solutions. We need someone that has excellent communication and english skills.
Fluent In English - All our current customers speak good english, so this is essential.
You must be willing to provide support through
- Our Helpdesk (PerlDesk)
- Our Live Support System (PHPLIVE)
- Our Forums (Invision)
Customers current enjoy fast and effective support. Because of this, we will not accept missed or "ignored" tickets or live support calls, when your on shift and a call is missed or a ticket ignored, questions will be asked.
If you are interested in this position, please email [email protected] with the information detailed below.
- Full Name
- WHT Username
- Contact Details (Including Cell/Phone)
- Location, Country/Timezone (Note: We currently run off GMT)
- experience level (the more detail the better, a chance to "sell yourself")
- Hours you wish to work (GMT Please)
- Resume / CV
- References we can contact
All of the information detailed above is critical, unfortunetly without the expected amount of responses we cannot chase up emails not containing all the information listed, in this case the mail will most likely be ignored.
Our current rate of pay is per ticket, this will be discussed via live chat if we feel you are appropriate for the ticket.
Per ticket payment will not last for long, as we plan to promote people to part-time / permanent monthly paid positions within our support team, showing you are a valuable member of our team would greatly help your application for this.
Please no forum private messages or instant messages. Also, I'm not really looking for outsourced support companies. If you are unsure about anything feel free to email me to ask about it before sending your application email. Everything is best done via email.
Thankyou for reading, and I look forward to hearing from you
Originally posted by Velostream You know, I felt like I had read this before, and I was correct, unlesss you are also aexiHosting, who is a regular poster here at WHT, it would appear you copied everything verbatim: http://hosthideout.com/showthread.php?s=&threadid=8953
IMO, this doesn't speak too well about your professionalism...if you can't even write your own job notice, why should someone apply to work for you?
I'm not trying to be disrespectful or anything, but I have always been taught plagiarism of ANY kind is just plain wrong.
You are correct, the posts are identical.
But as felix mentioned there is a reason, We are indeed partnered in this venture and so are using all the resources we have available.
I would like to thank everyone who noticed the posts are identical, it just shows that wht looks out for its users .
Last edited by AexiSolutions; 03-29-2004 at 03:25 AM.
I know them both, I was going to explain... felix is a nice guy, he'd never do such a thing.
anyway, all clear now?
this has gotten a bit of topic... maybe a mod can clean this thread up a bit.
IWDN - Really smart web developers... and me!
More than any time in history mankind faces a crossroads.
One path leads to despair and utter hopelessness, the other to total extinction.
Let us pray that we have the wisdom to choose correctly.