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  1. #1

    Mail Server problems

    Hi all,

    I have a reseller account with an un-named hosting company (at least until I get some support queries answered anyway). I am not into downgrading a hosting company until the last straw.

    Over the last 3 weeks I have been experiencing some problems with mail response times. These downtimes can be over 5-15 hours in delay time at a time. As you can probably imagine it is starting to be pretty frustrating for myself and my clients.

    Unfortunately I dont know where to even start looking myself. I have just sent off a support query to my host but I havent been that confident with his technical prowess over the last 6 months so I am not all that confident he will be able to help.

    Before I make a decision to start looking else where for a new hosting account where and what can I look for myself. Sorry I am a web designer/ programmer so my server tech knowledge is definitely not my greatest asset.

    I am running in a C-panel environment as below; (hopefully this may help someone with some tech knowledge as usage and everything else looks ok to me)

    Service Status:
    apache (1.3.29 (Unix)) up
    bind (9.2.2-P3) up
    cppop up
    cpsrvd up
    exim (exim-4.24-30_cpanel_stmpcontrol_antivirus_rewrite_mailman2) up
    eximstats up
    ftpd up
    imap up
    mysql (4.0.18-standard) up
    syslogd up
    Server Load 0.17 (1 cpu)
    Memory Used 39 %
    Swap 0.920 %
    Disk hda2 (/) No DMA! (Click to Enable) 35 %
    Disk hda1 (/boot) No DMA! (Click to Enable) 7 %

    Server Information::

    Processor Info

    Processor #1 Vendor: GenuineIntel
    Processor #1 Name: Intel(R) Pentium(R) 4 CPU 2.40GHz
    Processor #1 speed: 2399.633 MHz
    Processor #1 cache size: 512 KB

    Memory Information
    Memory: 481888k/491456k available (1503k kernel code, 9184k reserved, 1110k data, 136k init, 0k highmem)

    System Information
    Linux ************************ #1 Wed Oct 29 15:42:51 EST 2003 i686 i686 i386 GNU/Linux

    Physical Drives
    hda: WDC WD800JB-00FMA0, ATA DISK drive
    hda: attached ide-disk driver.
    hda: host protected area => 1
    hda: 156301488 sectors (80026 MB) w/8192KiB Cache, CHS=9729/255/63, UDMA(100)

    Current Memory Usage
    total used free shared buffers cached
    Mem: 482184 387440 94744 0 37576 155204
    -/+ buffers/cache: 194660 287524
    Swap: 979956 78056 901900
    Total: 1462140 465496 996644

    Current Disk Usage
    Filesystem Size Used Avail Use% Mounted on
    /dev/hda2 73G 24G 45G 35% /
    /dev/hda1 99M 6.2M 88M 7% /boot
    none 236M 0 236M 0% /dev/shm

    Any help would be appreciated. By the way my suspicion of support from this host has just been confirmed as I just got a reply saying that the owner of this hosting company has been ill and I have just been passed off to his friend who is now looking after all support.

    So a second question will be what is a good reseller and account for up to $45 per month?


  2. #2
    Join Date
    May 2003
    Basically, your saying you send a mail from an address to an email address on the server and it is delayed 5-15 hours?

    I would need more info but at this point I would ask the host to make sure the DNS is setup properly (specifically the MX records). Also you might want to tell him to enable DMA on the hard drives (will give a nice hard drive io speed boost). He could also easily reinstall exim (the mail server) by typing /scripts/exim4 in shell.

    I can help you more when you give more info.

    As far as finding another reseller account, you could browse this site, use search engines, or browse our offers on our site.

  3. #3

    The best place to find out about the delayed emails is the header information. The header will have the times received by each connecting mail server. Before blaming the host I would look at the headers.

    If you would like you can post the headers of a delayed mail here and I , or others can give you more info.

    If you are using outlook you can double click on the email then go to tools / options I believe, you will see a pop up with the header inside. Copy that and paste it. I am not in a windows enviorment right now.

    Once you can determine where the delays are occuring, then you can decided whether to move or not to move.

    Datums Internet Solutions, LLC
    Systems Engineering & Managed Hosting Services
    Complex Hosting Consultants

  4. #4
    Hi guys

    Thanks for your responses and help on this.

    The problem seems to come and go and seems ok at the moment but here is the header for the latest test I did:


    Return-path: <XXXXXXXX>
    Envelope-to: XXXXXXXX
    Delivery-date: Sat, 27 Mar 2004 23:08:58 -0500
    Received: from [] (
    by vn1007.****************** with esmtp (Exim 4.24)
    id 1B7RbU-00081X-Pr
    for [email protected]; Sat, 27 Mar 2004 23:08:57 -0500
    Received: from alan ( [])
    by (8.11.6p2/8.11.6) with ESMTP id i2RNhm110648
    for <[email protected]>; Sun, 28 Mar 2004 09:43:48 +1000
    From: "Alan Johnston" <XXXXXXXX>
    To: <XXXXXXXX>
    Subject: testing 28032004 - 9.43
    Date: Sun, 28 Mar 2004 09:43:54 +1000
    Message-ID: <[email protected]>
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    X-Priority: 3 (Normal)
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook, Build 10.0.2616
    Importance: Normal
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165


    I hope this makes sense to someone out there.


  5. #5
    can anyone help here?

  6. #6
    guess not hey???????

  7. #7 sends to vn1007.******************

    The 5 hour delay is happening between these 2 servers.
    Datums Internet Solutions, LLC
    Systems Engineering & Managed Hosting Services
    Complex Hosting Consultants

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