I am a new customer of www.Equivity.com
, I bought a reseller package from them (my site is www.WebHostingGT.com
- not all the way completed) for $10/month for 2Gig/20Gig. I now have 5 websites hosted with them, and every single site setup was flawless and easy. I have experienced 0 downtime so far, and POP email/website load time is lightning fast.
With regards to support, I have submitted roughly 3 trouble tickets so far (issues ranging from Frontpage extentions to domain propogation questions). Every ticket, whether it be at 11pm on a wednesday night or 2 pm on a Saturday, was answered within 20 minutes, tops. The issue was always resolved immediately. One downside could be that the answers to the trouble ticket issue, while good enough, were a little short and blunt. They always did, though, answer the question - it just might take a little more research on your part.
Here's an example: I submitted a trouble ticket asking what the code would be to provide customer login on my website homepage to get to their control panels, so that it would keep them coming back to my site. My answer to the ticket was
"I believe the forums admin, took the code that we used on our index page and put it in the forums for users, check there."
Yes, their index page had the code I wanted. But instead of just saying that the code is in the forums somewhere, I could have been nicely provided with a direct link to the topic he was referring to. It was in the forums, and I eventually found it, but that's just an example to show what I mean.
All in all, I just wanted to share my experience with people in need of reliable shared/reseller web hosting. Every single aspect of the company would get an A+ in my book, with the exception of Support, which would still get an A- . Either way, I'm impressed, to be honest.