I am currently host several websites at the company in question.
For about a year they've been pretty dependable. However, they seem to be having a lot of technical problems right now and all of my hosted websites have been offline and online intermittently for three days now.
No responses to my emails and of course there is no phone number to call.
The low cost is wonderful but if the service and follow through are bad, you are just opening yourself up to headaches.
I'm in the process of moving all my websites to another hosting service.