Still no help desk.
Amazing - purchased on the 21st and its the 28th.
No one knows what is going on over there and it seems like its a one man show - everyone is waiting on Varun.
I got this last Monday when I first inquired as to why our account had not been created:
I am waiting for Varun to update me on the issue. He is currently out of office and is expected to return back on Thursday morning. I will try to contact him well before that and update you as soon as possible.
Kayako Web Solutions
eSupport - Feature Packed & Robust Support System
LiveResponse - The Ultimate Live Support Package
Needless to say, I never did hear from him until I posted a thread over there and here. But...he has just closed my help desk tickets and asked me questions like: "please provide us with your payment details", etc. The payment details were in the tickets that he closed, which were obviously not read.
What a circus. Too bad its our peanuts that they are feeding the elephant.
Probably going to dump it at this point - its kind of like poking yourself with a sharp stick. At some point you simply ask yourself "why am I doing this?"