What is a reasonable amount of time to wait for a response?
My web host has a place where you can open a ticket and a box to check if it is an emergency (site down / email down).
I am on my second day with no response. The ticket has not been assigned a support person.
I have left messages on all the available voice mails (billing, support, sales).
Anyone (customer) who tries to send me an email gets it back "host unknown"
Should I be concerned? If yes, what would you do next?
Thank you for your help.
If you are paying your money's worth for a good host you should probably expect responses in 12 hours or less. If you're paying for "unlimited" type of hosting or something extremely cheap (ex. 10 GB space, 100 GB transfer, $1/mo. , i'd wait a few years before they notice your question.
Depends on your registrar and who the contacts are on your domain. Call your registrar RIGHT NOW and renew it immediately. They will typically give you a grace period before it goes back on the market.
Originally posted by blue27 That is why the emails are bouncing.
Did you get the domain through your hosting provider or with a third party provider?
Either way, you should have gotten email alerts.
I renewed the domain from my host.
Bulkregister tried to send me an email to an old email address.
My host did nothing...
I think it is time to move on. Service is bad customer support is a voice mail system. Really quite frustrating.