Re: cpanel license error - only by The Planet or everybody?
I have met these messages sometimes, and dont worry about it just try /usr/local/cpanel/cpkeyctl and restart CPanel. Sometimes, you have to wait, it seems the CPanel's server busy. But it's not the Planet mistake
Re: Re: cpanel license error - only by The Planet or everybody?
Originally posted by gate2vn I have met these messages sometimes, and dont worry about it just try /usr/local/cpanel/cpkeyctl and restart CPanel. Sometimes, you have to wait, it seems the CPanel's server busy. But it's not the Planet mistake
I could have sworn I already said something like that
Well, everytime i asked for support I usually got a BS response. First I waited 3 hours for a reboot, then they said my server needed to be reloaded, and it looks like im gonna be waiting a total of 48 hours for that. EV1 is looking better as time goes on.
Regarding the refund for the downtime - here is the reply i got from sales Department at The Planet:
I just tried calling the number above and received a voice mail. After investigating the above ticket it seems as this issue was not our fault. The technician even got your sites back online. We are not responsible for downtime due to 3rd party issues (i.e. Cpanel).
Greg from NOC told me earlier today that the first cause for this problem was our IP's (as well as those of another 40 servers by them) not responding "for a certain amount of time" to the cpanel license servers - thus giving cpanel the impression that the IP's are not in use anymore and causing the license to void (some measure taken against piracy)
When i ask him: WHY did the IP's not resolve in the first place? why were my servers down? he said he will investigate and update the ticket but he never added this information in the ticket
What do you guys think? does The Planet owe me a refund for the cpanel 14 hour downtime or not?
Taking the bits of information given and understanding the logic of the situation from CPanel's side, my opinion is that The Planet should accomodate IWEBSPEED and refund/credit them for the 14-hour downtime they and their customers suffered.
With the good reputation they have, I'm sure they do not want to damage it by such a small token of goodwill requested.
The downtime on your server has nothing to do with the Planet's network being down but rather an issue with one of Cpanel's server being down and thus they cannot be held accountable for something which they have no control of.
If you want a refund, the right people to request it from would be from Cpanel but I doubt you get your resolution there since they do not make any SLA guarantees and especially if you are not their direct customers.
As long as your server is up and running with the rest of its basic services, that's good enough.
Why shouldent The Planet refund me, and THEY can go request a refund from cpanel = their providers! if anyone had the power to call up cpanel about a license server being down causing 40+ servers including ours to fail cpanel, it is the planet!
Cpanel as far as I recall do not have any SLA guarantees for uptime. The last time there was an issue, they just said sorry and ask you to move on.
If The Planet refunds you, who would refund them ? Will they bite the bullet each time something out of their control breaks down or do not play the game ?
Besides you had the option to set the CPanel update to manual update and thus not face the issues.
The Planet does not make any SLA guarantees for anything not network or server hardware related and even if they were to refund the Cpanel fees you pay based on the SLA standard, you be getting back peanuts, 39cents to be exact.
$20 (Cpanel monthly fees) x (14/720 hours a month) = 39cents.
I have a same problem iWebSpeed !
It's about 10 hours that one of my server's Cpnale Is not working ! Gives This Error "Invalid Lisc File "!
i've called Planet ! Submited Tickets !!! and did what ever i could !
but there is no reply from them !!!!