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  1. #1

    slowest customer service response ever!

    In October I purchased the PC version of Metal Gear Solid: Substance. I loved the first Metal Gear, and had fond intentions of playing this one to death as well.

    The install failed. The game produced and error message and would not install the game, so I sent a message to its maker, Konami. I also searched the forums, and found a lot of people had the same problem with no solutions.

    They responded. TODAY!!! IN MARCH.
    That is almost 6 months after I sent the email. They said after I install the game I have to edit the registy. I CANT INSTALL THE GAME!

    That has to be a record for both a delay, and an inept response to a customer service request.
    "Beer is proof that God loves us and wants us to be happy" -- Ben Franklin
    Twice Tied Laces

  2. #2
    Join Date
    Aug 2002
    The Woodlands, Tx
    lol thats kinda funny. Why even bother respond after that long.

    That's really bad customer service!
    Brandon Marling
    The Woodlands Hosting Solutions

  3. #3
    Join Date
    Aug 2003
    Forward your e-mail to the Guiness Book of World Records. If it's a record that will send a message to Konami.

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