We have used Regsoft.com as a third party billing provider since February 2002. Our account has been terminated before 12 hours without notification and thousands of dollars has been blocked. We are stable and profitable company and will pass through this without problems but what about if we depended on them.
I have called Regsoft.com at least 5 times within the last 10 hours. Nobody helped me and all they did is to transfer me to a call answering machine.
Some of their Customer Support operators are very unfriendly and all of them did nothing for us. All we have recieved from Regsoft.com is this message:
Effective immediately, RegSoft.com has terminated your eCommerce service agreement as well as all related services for site ID ... Your RegSoft.com account has been terminated for your product is drawing a very high number of fraudulent purchase attempts. All funds remaining within your account as of the date of termination will be held for a reasonable period of time, but in any event not less than 120 days, to allow a sufficient time period for the processing of possible customer chargebacks and returns against which the remaining funds in your account will be applied. If you have any questions, please reply to this email and your concerns will be promptly addressed.
The only explanation is "account has been terminated for your product is drawing a very high number of fraudulent purchase attempts".
Well... I suppose that they are responsible to stop fraudulent activity. We pay them a lot of money every month.
Sounds to me like it might be time for you to consider bringing that aspect of your billing/payment processing in-house, either with your own merchant account or with a reputable 3PP.
Sorry to hear of your troubles on the above.
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Regsoft.com finaly activated our account so maybe I have to apologize them. Look at their message
Thank you for your response and we do apologize for this issue. Your account was inactivated due to a questionable amount of fraudulent order attempts. Upon further investigation we have agreed to reactivate your account. Please note that if we see an increase in fraudulent orders placed for your products we may be forced to terminate your account in the future. We understand that this fraudulent activity may not be your fault, but we will be unable to continue with your account if your product is attracting too many fraudulent purchases. Again, we do apologize for any inconvenience this may have caused.
Please let us know if you have any additional questions. Thank you.