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SuperiorHosting.us is not a huge corporation with hundreds of employees and we're not going to pretend that we are (The Superiorhosting team currently consists of 3 people).
Live chat support is usually available between 8am and 5pm PST(If 24/7 Live chat support is what you need, unfortunately, we can't provide that at this time.)
Emails and trouble tickets are answered in less than 2 hours between 8am and 1am PST. Customers get access to an emergency email address where we can be notified of any problem 24/7.
How about WHM for reseller?
Unfortunately, we're not offering reseller accounts at this time.