Would this help or hurt my business? I wouldnt put 24/7 support on the website though will have it. So in away people will think "Wow they are on even late night!" Though if you have it 24/7 they will think hey they are suppose to be on 24/7.
Always be honest with your customers. If you do provide true 24 X 7 support then by all means advertise it If you have the slightest clue that you may not be able to provide that, then do not "fool" people into thinking you have it.
Yes, I agree. If you have the resources to offer 24/7 customer support, then by all means advertise it away - it can be a great promotional tool.
Are these the responses you were looking for? From reading your post it seemed that you intend on offering 24/7 support yet were concerned that customers would expect you to be on all the time... which basically is 24/7 support, so I didn't quite understand that.
In my opinion there are two kinds of 24x7 support, online support and phone support.
If its 24x7 phone support that is definetliy an attractive selling point to many potential customers.
If it is simply online 24x7 support, then I would figure they would answer to a ticket with in at least two hours at any given time, which is obviously easier to do than have someone on the phone for all hours. This is less of a selling point in my opinion, but I guess it's better than nothing.
Originally posted by Torith no no what I am talking about I am going to offer 24/7 support though but does it make a big diffrentce if I put it on their? (what I mean).
though I am not even sure I need 24/7 support since my goal is only my local area right now.
also phone support is going to be for hours 8 am to 5 pm (work hours) (which I will be taking care of)
Well then basically the majority of our responses still apply, if you will be offering 24/7 support, advertise it on your website as it can help generate sales. If you're not going to, then don't as that would be misleading customers.
Overall if you're only focusing on local clientele, then the need for 24/7 support might not be that great.