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  1. #1
    Join Date
    May 2003
    Location
    Florida
    Posts
    192

    the planet downtime?

    anyone experiencing issues?
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  2. #2
    Join Date
    May 2003
    Location
    Florida
    Posts
    192
    i think im actually in the nac datacenter
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  3. #3
    If you are in NAC, then yes..there are some sort of issues happening right now. Had one server go down about 40 minutes ago briefly. Came back up. I just lost all servers we have a NAC.

    Also, can anyone tell me if CPanel is with a NAC carrier? I noticed none of the WHM news on our other servers is loading and unable to connect their news server.
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  4. #4
    Nevermind...found my answer about the Cpanel news server...it is in NAC.
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  5. #5
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    Updated your thread title to match

    Yes, dedicatednow/pegasus is down currently.
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  6. #6
    Join Date
    May 2003
    Location
    Florida
    Posts
    192
    This is now going past an hour. Does anyone know how I would go about getting a refund or credit from my provider (BeachComber)?

    I encouter a lot of downtime with this server, but its normally always in the wee hours of the morning, but this is just ridiculous.
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  7. #7
    Join Date
    Aug 2001
    Location
    United kingdom
    Posts
    1,003
    Does anyone know what's going on at DedicatedNow? I can't seem to access the forums at the moment as I'm missing some login details. But an update here on what's going on in the DC would be nice .
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  8. #8
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    You're not missing much - if I see an update posted, I'll update here as well (I have stuff there too)
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  9. #9
    This is the second time they've dropped off this afternoon.
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  10. #10
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    Just got back from the pub, and my staff tell me it's been down for gone an hour now?

    What a wonderful way to start my weekend off
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  11. #11
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    Here's the response from the first time:

    From Matt:
    "There is a problem with one of our routers downstairs, that Anthony is already working on, and should be back up in a few minutes. ETA is under 30 for the entire problem, but most likely will be resolved much quicker than that."

    Then from Anthony:
    "While attempting to modify an access-list to block malicious traffic destined towards vulnerable cPanel servers a CPU spike occured on our primary MSFC2; this caused a BGP Hold Time Expiration which in turned resulted in the reconvergence of our BGP announcements and routes.

    We apologize for any inconvenience this may have caused and all connectivity should be fully restored at this time."

    Then it dropped offline again.
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  12. #12
    Hopefully not speaking too soon...back up at the moment.
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  13. #13
    Join Date
    Jul 2002
    Posts
    3,729
    If I didn't know better, I'd be thinking that these automatic cpanel updates were bringing down pwebtech's network...
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  14. #14
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    Sorted here now. Night chaps!
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  15. #15
    Andrew,
    I agree totally with you. Seems there was a mad rush to get things updated. I had problems earlier with one of these servers trying to make that update. It is mentioned that there are a flood of requests attempting to find the exploit.
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  16. #16
    Join Date
    Mar 2003
    Location
    Eugene, OR
    Posts
    18
    Yep.

    My NAC servers have been back up now for about 30 minutes. But servers I have in other datacenters are having trouble pulling the cPanel updates over. Probably too many requests.

    Greg
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  17. #17
    Join Date
    Jul 2003
    Posts
    64
    Due to the current mass-migration of cPanel, DedicatedNOW was forced to physically reroute portions of the network to accomodate the extra traffic. During this process we experienced several issues with a spanning-tree loop and CPU spike following an access-list modification. These issues caused our BGP Hold Timer to expire with NAC, resulting in a reconvergance of our routes and announcements. We are currently working with cPanel to access their network equipment and ensure that there will be no additional network issues.

    Network connectivity is currently restored, but obviously, due to the continued updates at numerous datacenters their actual servers may become saturated, resulting in slower than usual performance and updates.

    If DedicatedNOW/Pegasus customers experience any further issues we ask that you submit a ticket with [email protected] so we may promptly investigate.

    Regards,
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  18. #18
    Join Date
    Nov 2002
    Location
    Hot, hot Michigan...
    Posts
    3,506
    Thank you - the issues seem resolved now, and have been for some time. Closing this one off, and we'll re-open/merge if any other issues should pop-up.
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