I've dealt with them and always fast response. I know recently they do not process orders from free web accounts (Hotmail, yahoo etc.) for fraud reasons. Could this be the problem? because their communication has always been fast.
They have always been very prompt with us and the owner, Alexandre, has always been extremely polite and professional during my conversations and dealings with him.
Perhaps try to contact them again? Or post a message in their user support area?
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