No doubt, the last couple of days have been a huge headache from them...I have had serious problems with mail and webmail especially, some hosts were pointing to the default Helm login, along with not getting any answers until every thing was "fixed"
I wrote to Billing about this and about how this is not "99.5 uptime" and NEVER got a response...this is no way to run a business!
It seems they are "owned" by FrontServer.com, however, in contact with FrontServe, they claim no responsibility to service for OPHosting...which is a shame. OPHositng has no phone number or address listed, I got this info when in the check out.
I should have know it from the beginning, their website is garbage, I have never been able to contact their IM via MSN. Plus, their support page is sad. Do I wanna watch some low res movie about how to do this or that? No! Tell me! Plus in their FAQ its spelled "Dreamveawer" What the hell! Its D-R-E-A-M-W-E-A-V-E-R!
In fact, right now, Im talking to an irrate customer of mine who cant get his mail. This is FUN!
We moved our 50+ domains to ophosting in Jan. but started having problems with email disappearing right off the bat. We worked with support for a month and they never got to the bottom of it and didn't seem too concerned. We started loosing our clients so we moved to a new reseller. After the move e-mail worked fine once again.
Though the down time was pretty bad I could live with it because of the price I pay and up to that point the service was good. However, they lost all my mysql data and that really really really hurt. Especially since I had no backups of the data.
They did refund me for two months though, but I was still very displeased.
█ ‹‹SHAW NETWORKS››Simple. Professional. Reliable. Web Hosting Done Right. █Low Cost & Award-Winning:cPanel Reseller Plans››24/7/365 Live Technical Support‹‹ █ Website:www.shawnetworks.comFast Response E-mail: sales @ shawnetworks.com █Sick of downtime? Fed up with excuses? Drop your host! Switch to Shaw Networks.
I gotta say Im much happier after being here for a while. Support from Jay has been very good and quick. The servers load ColdFusion very quick and I can't say Ive gotten any serious downtime since my earlier posts.
Also, Ive seen some changes on their website so maybe they are getting their act together as a decent reseller...although "Live Chat" on their website has never worked as far as I know...
I'm getting tired of them real fast, I thought it was a good deal, but with no live person to talk to, they went totally down this month, and now today I can't even get into my FTP account. And when you ask for a credit or something they give you the bend over and take it with a grin, but thanks for understanding additude.
I'm definatelly looking for something better, with live support this time, but I'm dreading moving all my MySQL db's over somewhere else