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VDI sent mail= still Wayting?

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Old 10-11-2000, 07:44 PM
pando pando is offline
Join Date: Sep 2000
Posts: 10
some days ago I have sent an mail to asking informations about dedicated server. Now... I still wayting on response!! I hope servers has a better respons as his information support!I think that is not a god way to become new customers. Anyone had the same problem?

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Old 10-11-2000, 09:51 PM
Jag Jag is offline
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Join Date: Jul 2000
Location: Colorado Springs, CO
Posts: 2,246
Perhaps thats not a good sign.

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Old 10-11-2000, 10:38 PM
Chicken Chicken is offline
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Join Date: Jun 2000
Location: Southern California
Posts: 12,121
I must say that email does not seem like the best way to reach them. I've sent things before (both recently and almost a year ago), and neither were replied to. If you have ICQ, that might be a better way.

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Old 10-12-2000, 07:48 AM
alchiba alchiba is offline
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Join Date: Aug 2000
Posts: 1,167
I've been waiting a week for a response as well. It seems like a chronic problem. An initial sales call is like a first date: Be your best or else you won't be asked out again.

It is a business' responsibility to make themselves available to potential customers. Customers shouldn't have to beg for a sales rep nor should they have to scavenge the 'net for help with contacting one.

[Edited by alchiba on 10-12-2000 at 07:53 AM]

Old 10-12-2000, 08:37 AM
MikeA MikeA is offline
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Join Date: May 2000
Location: Internet
Posts: 464
Why don't both of you try Ultraspeed. They use VDI and I'll bet the response time is much better.

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Old 10-12-2000, 10:02 AM
alchiba alchiba is offline
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Join Date: Aug 2000
Posts: 1,167
I've heard good things about Ultraspeed and VDI, on this board and elsewhere. However, if Ultraspeed = VDI and VDI can't return a simple RFI then I'm concerned about their response time when the chips are really down. I also worry about the number of layers I have to go through to get support from the NOC should that situation arise.

Old 10-12-2000, 11:23 AM
DanielP DanielP is offline
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Join Date: Jun 2000
Location: Alabama of course
Posts: 1,480

When the chips are down I have not a problem calling every tech @ home @4am to get something fixed if need be. They don't like it but They have 10-15mins to respond to emergency pages before I start ringing phone numbers. We've not had a problem with emergency support. I can't say about their standard support or sales but however we have no problem with their emergency support if/when needed.

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Old 10-14-2000, 04:17 PM
webfors webfors is offline
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Join Date: May 2000
Location: Montreal, Quebec, Canada
Posts: 917
I would deal with DanielP before going through VDI directly. Don't look at it like another layer to have to "get through" to reach the NOC. Look at it as another layer of support! Who do you think VDI would respond faster to. 1 guy with 1 server, or UltraspeedUSA with MANY servers. I would rather have DanielP ring the NOC and get things moving than do it myself.


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