I'm looking for a support ticketing system that can produce statistics of the staff. I would need to be able to view how fast one particular person answered tickets, and how much, etc. I need this info to be able to know how much we have to pay him/her. The quicker the staff member replies to a support ticket, the more he earns per ticket. Is there any program that can do this, and has similar functions?
I don't mind whether or not it's free, I just need these features. I'm aware of that kayako can't do that, I first was looking into that but the coders of that program don't seem to be as flexible anymore as they used to be.
I wouldn't be interested in ClientExec, I don't really like that program and I'm using modernbill already..
Although I don't recommend doing quicker == more money..you might try http://phpsupport.jynx.net, even if it doesn't have the features you want now, talk to the coder on the boards, or via irc or whatever...my bets are he'd be willing to add them, he's adding new features quite often...yet, trying to keep it clear of bloat.
Jeremy: thank you I will try that out, it looks great, just need to see if it's what I'm after. Thanks!
nickn: I may also look into that, thank you!
Luke: it doesn't, I already tried. Also, I'm only using MB because I like the system itself. I absolutely hate their support though, they are not anywhere near helpful at all.
Wscreate: that looks great, looking in to that too! Thanks!
WTH|fan: please read my actual question before replying, phplive cannot do that, nor anything likely.